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20 Types of Application Management

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Application management is the process of operating an application over its lifecycle from launch to retirement. This essentially means applying service management processes to an application. The following are common elements of application management.

Change Management

A process for accepting change to the application.

Release & Deployment

Deploying change to the application.

Configuration Management

Maintaining the current and historical state of the application including configuration, design and characteristics such as patch levels.


Backing up application data and environments.

Operations Control

Internal controls to implement policy, reduce risk and achieve compliance. For example, segregation of duties in granting authorizations.

Capacity Management

Managing capacity such as data storage, network bandwidth and licenses.

Availability Management

Monitoring, controls and processes to keep the application up and available for use.


Monitoring the application and automatically detecting incidents.

Incident Management

A support process and structure for resolving incidents.

Problem Management

Investigating and resolving the root cause of incidents.

Information Security

The process of securing the application.


Giving users support to submit change requests, report incidents, ask a question or request access.

Service Level Management

The process of meeting any service level agreements that apply to the application.

Asset Management

Efficiently deploying and controlling any assets related to the application such as software licenses.

Facility Management

Controls related to the facilities where the application resides, typically a data center. For example, processes for accessing physical servers.

Infrastructure Management

Managing the infrastructure the application requires such as servers, networks and databases.

Business Continuity

Implementing processes and environments that will allow the application to be resilient to disaster.


Measuring and reporting application management metrics such as mean time to repair and availability.


Continual improvement of application management processes with practices such as quality assurance.

Health Check

A process of identifying and managing risks related to the application. For example, identifying support risks for legacy applications.
Overview: Application Management
The process of operating an application over its lifecycle from launch to retirement.
Related Concepts

Service Management

This is the complete list of articles we have written about service management.
Configuration Item
Help Desk
Incident Management
Incident Process
Incident Response
IT Capabilities
IT Gaps
IT Services
Patch Management
Problem Management
Root Cause Analysis
Service Level
Support Levels
More ...
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Service Management

A list of IT service management terms.


The difference between a SLA and a OLA.

Incident vs Problem

The difference between incidents and problems explained.

High Availability

A list of common high availability techniques.

Capacity Management

An overview of capacity management.


A definition of DevOps with an outline of its components.

IT Services

The definition of IT services with examples.

Patch Management

An overview of patch management with examples.

Process Improvement Examples

An overview of process improvement with examples.

Availability Management Definition

A table of common availability management targets.


Definitions of availability.

Uptime vs Downtime

A comparison of uptime and downtime with a chart of common targets.


An overview of failover approaches.
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