Application management is the process of operating an application over its lifecycle from launch to retirement. This essentially means applying service management processes to an application. The following are common elements of application management.
Change ManagementA process for accepting change to the application.Deploying change to the application.Maintaining the current and historical state of the application including configuration, design and characteristics such as patch levels.
BackupsBacking up application data and environments.
Operations ControlInternal controls to implement policy, reduce risk and achieve compliance. For example, segregation of duties in granting authorizations.Managing capacity such as data storage, network bandwidth and licenses.
Monitoring, controls and processes to keep the application up and available for use.
Monitoring Monitoring the application and automatically detecting incidents.A support process and structure for resolving incidents.
Investigating and resolving the root cause of incidents.The process of securing the application.Giving users support to submit change requests, report incidents, ask a question or request access.The process of meeting any service level agreements that apply to the application.
Efficiently deploying and controlling any assets related to the application such as software licenses.Controls related to the facilities where the application resides, typically a data center. For example, processes for accessing physical servers.Managing the infrastructure the application requires such as servers, networks and databases.
Implementing processes and environments that will allow the application to be resilient to disaster.
ReportingMeasuring and reporting application management metrics such as mean time to repair and availability.
ImprovementContinual improvement of application management processes with practices such as quality assurance.
Health CheckA process of identifying and managing risks related to the application. For example, identifying support risks for legacy applications.
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