Change Management
A process for accepting change to the application.Release & Deployment
Deploying change to the application.Configuration Management
Maintaining the current and historical state of the application including configuration, design and characteristics such as patch levels.Backups
Backing up application data and environments.Operations Control
Internal controls to implement policy, reduce risk and achieve compliance. For example, segregation of duties in granting authorizations.Capacity Management
Managing capacity such as data storage, network bandwidth and licenses.Availability Management
Monitoring, controls and processes to keep the application up and available for use.Monitoring
Monitoring the application and automatically detecting incidents.Incident Management
A support process and structure for resolving incidents.Problem Management
Investigating and resolving the root cause of incidents.Information Security
The process of securing the application.Support
Giving users support to submit change requests, report incidents, ask a question or request access.Service Level Management
The process of meeting any service level agreements that apply to the application.Asset Management
Efficiently deploying and controlling any assets related to the application such as software licenses.Facility Management
Controls related to the facilities where the application resides, typically a data center. For example, processes for accessing physical servers.Infrastructure Management
Managing the infrastructure the application requires such as servers, networks and databases.Business Continuity
Implementing processes and environments that will allow the application to be resilient to disaster.Reporting
Measuring and reporting application management metrics such as mean time to repair and availability.Improvement
Continual improvement of application management processes with practices such as quality assurance.Health Check
A process of identifying and managing risks related to the application. For example, identifying support risks for legacy applications.| Overview: Application Management | ||
Type | ||
Definition | The process of operating an application over its lifecycle from launch to retirement. | |
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