Developing quality planning artifacts such as quality policy.
Identifying the quality related goals of a product, service, process, business or an organization as a whole.
Identifying, developing and monitoring compliance to quality related standards.
Developing, calculating, monitoring and reporting quality metrics.
Benchmarking quality against competitors or best known results.
Evaluation of quality culture with recommendations in areas such as quality awareness, communication and training.
Analysis of ratings, reviews, customer satisfaction and other quality related feedback.
Complaints & Returns
Analysis of customer complaints, returns, cancellations and other customer-related indicators of quality problems.
Identifying customer pain points and translating these into requirements for change.
Investigation of incidents and issues that have impacted quality.
Investigation of ongoing problems.
Root Cause Analysis
Identifying the root cause of problems.
Evaluating solutions and recommending corrective actions to fix the root cause of problems.
Identifying actions that can be taken to improve quality and avoid future problems.
Monitoring and reporting the quality of supplier provided materials, parts, components, supplies, consulting, projects and services.
Evaluating and improving the quality of processes.
Documenting the current state of team culture, processes, procedures and practices to identify things that can be improved.
Developing a prioritization of corrective and preventive actions based the Pareto principle and the idea that 20% of improvements produce 80% of value.
Quality Control Analysis
Analysis of the quality control process such as defect rate.
Cost of Quality
Calculating and reporting cost of quality.
Statistical Process Control
Using statistics to monitor and control process variations.
Identification of quality risks and analysis of their probability and impact.
Auditing compliance to policies, processes, procedures and standards.
Continually documenting and prioritizing things that can be done to improve the quality of products, services, processes and practices.
|Overview: Quality Analysis|
The systematic examination of the value produced by an organization and obstructions to that value such as incidents, problems, defects and customer dissatisfaction.