Quality Planning
Developing quality planning artifacts such as quality policy.
Quality Objectives
Identifying the quality related goals of a product, service, process, business or an organization as a whole.
Quality Standards
Identifying, developing and monitoring compliance to quality related standards.
Quality Performance
Developing, calculating, monitoring and reporting quality metrics.
Quality Benchmarking
Benchmarking quality against competitors or best known results.
Quality Culture
Evaluation of quality culture with recommendations in areas such as quality awareness, communication and training.
Feedback Analysis
Analysis of ratings, reviews, customer satisfaction and other quality related feedback.
Complaints & Returns
Analysis of customer complaints, returns, cancellations and other customer-related indicators of quality problems.
Quality Requirements
Identifying customer pain points and translating these into requirements for change.
Incident Analysis
Investigation of incidents and issues that have impacted quality.
Problem Analysis
Investigation of ongoing problems.
Root Cause Analysis
Identifying the root cause of problems.
Corrective Action
Evaluating solutions and recommending corrective actions to fix the root cause of problems.
Preventive Action
Identifying actions that can be taken to improve quality and avoid future problems.
Supplier Analysis
Monitoring and reporting the quality of supplier provided materials, parts, components, supplies, consulting, projects and services.
Process Analysis
Evaluating and improving the quality of processes.
Gap Analysis
Documenting the current state of team culture, processes, procedures and practices to identify things that can be improved.
Pareto Analysis
Developing a prioritization of corrective and preventive actions based the Pareto principle and the idea that 20% of improvements produce 80% of value.
Quality Control Analysis
Analysis of the quality control process such as defect rate.
Cost of Quality
Calculating and reporting cost of quality.
Statistical Process Control
Using statistics to monitor and control process variations.
Risk Analysis
Identification of quality risks and analysis of their probability and impact.
Quality Audits
Auditing compliance to policies, processes, procedures and standards.
Continuous Improvement
Continually documenting and prioritizing things that can be done to improve the quality of products, services, processes and practices.
| Overview: Quality Analysis | ||
Type | ||
Definition | The systematic examination of the value produced by an organization and obstructions to that value such as incidents, problems, defects and customer dissatisfaction. | |
Related Concepts | ||
