92 Examples of Quality Issues

John Spacey, May 03, 2023

Quality issues are shortfalls, bugs, defects and failures of a product or service. These are caused by things like design flaws, manufacturing issues, inadequate quality control, system problems and service issues. Quality issues can be defined in terms of a failure to match product descriptions, product marketing, specifications and relevant standards. They can also be defined as a failure to meet the reasonable expectations of the customer. The following are common examples of quality issues.

Algorithms / AI with unreliable performance	Annoying features e.g. beeps too much
Configurations don’t work	Crashes or freezes
Damaged parts or components	Difficult to clean
Difficult to maintain	Discoloration
Distracting features	Doesn’t integrate
Downtime	Errors
Excessively fragile	Faulty wiring
Flawed design	Functions don’t work
Generally broken	Inaccurate billing
Inaccurate calibration	Inaccurate sensors
Incompatible	Inconsistent service
Inconsistent sizing	Incorrect communications
Incorrect data	Incorrect dimensions
Incorrect formulation	Incorrect labels
Incorrect measurements	Incorrect messages
Incorrect transactions	Ineffective for use
Inefficient – excessive resource consumption	Interface changes user input
Lack of error tolerance	Language issues
Latent human error - interface makes it easy to make mistakes	Limited range of use
Localization issues – e.g. sets language based on location	Login or authentication problems
Loose components	Loose connectors
Low-quality materials	Misaligned seams
Missing / lacking functionality	Missing parts
New item appears to have been used	No expiration date
Noisy	Not water resistant
Overheating	Package arrives open / safety seal broken
Packaging damaged	Pealing paint
Poor accessibility	Poor battery charging performance
Poor craftsmanship	Poor durability
Poor ergonomics	Poor finish
Poor fit	Poor quality outputs
Poor quality packaging	Poor service
Poor stitching	Poor taste
Poor usability	Premature wear
Scratches or dents	Security vulnerabilities
Service accuracy e.g. order incorrect	Short battery life
Slippery surfaces	Slow performance
Slow response times	Slow service
Structural flaws	Thin materials
Uncomfortable fit	Undercooked / overcooked
Uneven color	Unfriendly service
Unpleasant odor	Unprofessional service
Unreliable	Unreliable notifications
Unreliable performance	Unresponsive controls
Unresponsive service	Unsafe / inadequate safety features
Vibrations	Weak adhesive