41 Examples of Project Quality Management

John Spacey, May 02, 2023

Project quality management is the process of ensuring that a project delivers accurately and precisely to requirements, standards and expectations. Quality is the value of something. In the context of a project, quality is conformance to requirements and applicable standards. In a pragmatic sense, quality is also about managing and meeting stakeholder expectations. The following are examples of project quality management.

Quality Planning

Documenting and communicating what you will do to achieve quality. This includes the identification of non-functional requirements that specify the quality of products, deliverables and activities.

Quality goals and objectives	Identify requirements including non-functional and quality requirements.
Identify quality standards	Quality roles & responsibilities
Quality processes	Quality activities
Quality metrics and KPIs	Quality communications and reporting
Quality improvement process

Quality Assurance

Project quality assurance is the end-to-end process of managing the quality of a project and its deliverables. This considers the realities of stakeholder satisfaction or dissatisfaction with quality and goes beyond mere conformance to test cases. Project quality assurance may address structural problems, design issues and the root cause of quality issues.

Identify and implement preventative actions	Monitor quality control
Report quality metrics	Identify and manage quality issues
Implement corrective actions	Engage stakeholders regarding quality
Monitor quality of project processes	Monitor quality of deliverables
Quality audits	Manage quality documentation and records
Verify compliance with quality standards and requirements	Work to improve quality
Communicate quality status and metrics

Quality Control

Project quality control validates that project activities and deliverables conform to requirements and standards.

Quality control plan	Perform inspections, tests and measurements
Quality sampling	Functional testing
User acceptance testing	Analyze testing results
Document defects	Test fixes and workarounds
Regression testing	Report quality metrics
Communicate quality control status

Quality Improvement

Demonstrating a culture of improvement whereby a project learns and adapts to continuously improve.

Stakeholder feedback	Addressing the root cause of issues
Improving processes	Improving deliverables
Lessons learned	Improving requirements
Adapting project in response to quality failures	Adapting project in response to real world feedback