Issue MonitoringReporting, feedback and communication processes such as status meetings that identify issues. | Issue CommunicationCommunicating issues in a timely manner. |
Issue AnalysisDetermining the impact and root cause of issues. | Issue TriagePrioritizing issues and assigning resources to resolve them. |
Initial FixImplementing quick fixes to address immediate symptoms of the issue. | Issue EscalationEscalating issues to upper management to clear political roadblocks. |
Resolution PlanningDeciding how to address an issue. | Issue ResolutionImplementing resolution. |
Verification TestingTesting the resolution. | Regression TestingRetesting existing functionality potentially impacted by resolution. |
Issue TrackingRecording the issue and tracking its resolution. | Issue ReportingReporting the status of open issues. |
Issue ClosureClosing issues potentially including acceptance sign-off. | Continuous ImprovementIdentifying proactive things that can be done to prevent similar issues in future. |