Customer Service Representatives
Regulators / Government Representatives
Professional NormsProfessional norms apply to professional relationships. These may be very different from norms that apply to other types of social relationships, particularly personal relationships. For example, it may be considered unacceptable to talk about certain aspects of your personal life in front of customers.
Relational CapitalRelational capital is a relationship that may have future value. For example, a salesperson who knows everyone in an industry such that they can easily initiate sales talks with prospective customers.
Negative Relational CapitalIn many cases, intensive office politics and other professional conflict or tension can generate negative relational capital. For example, an employee who has a bad experience working at your company who is then hired by one of your largest customers. This individual may be unlikely to support decisions to purchase more of your products such that your relationship with them could have negative value.
|Overview: Professional Relationships|
|Definition||A sustained series of social interactions between two or more people related to a profession, business or organizational role.|