DiligenceThe care with which an employee executes their responsibilities. For example, a careful investigation of a problem as opposed to jumping to conclusions.
EngagementThe degree to which the employee contributes to things. For example, an employee who drives a meeting as opposed to quietly daydreaming.strictly affords the customer respect, even in difficult situations. Some employees will deal with difficult customers with grace and composure. Others will direct negativity towards the customer for the slightest perceived wrong. technically remains within the rules.
CandorA candid employee who says what they think. Alternatively, an employee may avoid expressing honest opinions with all communication carefully crafted to avoid saying anything that could be criticized. motivation. Some employees will overreact to the slightest stress or perceived disrespect. Others will push through the most stressful of situations and remain productive and professional. create change.risks.
ManageabilityThe ease with which an employee accepts direction. Some unmanageable employees produce a great deal of value and are therefore confident to go their own way. pursue brave ideas. Some employees will not say anything unless they believe it is completely conventional and widely accepted.
CompetitionThe motivation to outcompete the employee's professional and business competition.win-win such that are willing to cooperate and build up others. Employees who view everything as win-lose may be willing to destroy value to get a bigger piece of the pie.
NotesThere is no ideal employee behavior. For example, an employee who is resistant to change may be diligent in their work while an employee who embraces change may lack interest in details. That being said, certain types of behavior may be critical to a role. For example, personal resilience and respect for the customer are crucial talents for a customer service position.
|Overview: Employee Behavior
The way that an employee conducts themselves at work.