Process capital is a class of intangible assets that improve an organization's business processes. The following are common examples.
KnowledgeInformation that is used by employees to conduct processes such as a set of instructions.
ProcessesThe design of business processes.
SystemsTechnologies that improve process efficiency with automation. For example, a system that orchestrates processes.
ToolsTools used by people to complete processes. For example, an application used by call center employees.
DataData that is used to plan, execute and optimize processes such as a customer database.
This is the complete list of articles we have written about capital.
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The definition of capital with examples.
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Assets that have no physical presence.
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A definition of cultural capital with examples.
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