Structural capital is intellectual capital that is independent of employees. Most of a firm's knowledge exists in the minds of employees. Structural capital is any tool, process or information that helps a firm to retain knowledge or use it to achieve objectives. The following are illustrative examples of structural capital.Data such as a list of customers.
DocumentationInformation created by employees to document processes, procedures, policy, know-how, research, decisions, failures and any other useful knowledge.
MediaMedia such as a training video.
PrinciplesPrinciples, norms and rules that are adopted as part of a firm's organizational culture.
ProcessesBusiness processes such as a semi-automated process for fulfilling orders.
ProceduresDocumented human steps for achieving a result.
MethodsExact steps executed by a machine or system. For example, an algorithm for calculating risk.
ToolsTechnologies that help employees complete work such as an application.
AutomationTechnologies that complete work automatically such as a system or robot.
Intellectual PropertyIntellectual property such as brands, trademarks, patents, copyrights and trade secrets.
This is the complete list of articles we have written about capital.
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A list of common types of capital.
A definition of capital goods with examples.
The definition of capital with examples.
Assets that have no physical presence.
The 3 main types of intellectual capital.
The basic types of natural capital.
The definition of capital investment with examples.
The definition of social capital with examples.
A definition of cultural capital with examples.
An overview of patent ambush.
The difference between inventive step and non-obviousness.
Defensive publications explained with an example.
A definition of relational capital with examples.
Examples for each of the four factors of production.
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