Absenteeism rate | Adoption rate – percentage of customers that use some product or feature |
Average order value | Brand awareness |
Brand recognition | Business volumes |
Capability rate | Capacity utilization rate |
Cash conversion cycle | Close rate and win rate |
Conversion rate | Cost of defects |
Cost of goods sold | Cost of quality |
Cost of risk | Cost per lead |
Cost reduction | Cost variance |
Customer acquisition cost | Customer attrition rate and churn rate |
Customer complaint rate | Customer lifetime value |
Customer loyalty rate | Customer ratings – such as product review ratings |
Customer satisfaction | Customer visits and engagement |
Cycle time – one iteration of a process | Defect density |
Defect rate | Employee satisfaction |
Employee turnover rate | Forecast accuracy |
Gross / net margins | Incident rate |
Inventory turnover | Lead time – time to fulfill a request |
Market share | Mean time between failures |
Mean time to repair | Net promoter score |
New revenue rate | Operating expense ratio |
Overhead cost | Product return rate |
Production yield – percentage of products that pass quality control | Productivity rate |
Project success rate | Return on assets |
Return on investment | Revenue growth |
Revenue per employee | Risk exposure |
Safety incident rate – incidents per thousand work hours | Schedule variance |
Stakeholder satisfaction | Stockout rate – percentage out of stock |
Time to goal – any goal such as a level of market share | Time to hire |
Time to market | Turnaround time – the time to complete a task |
Unit cost | Uptime and downtime |
