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What is Process Automation?

 , updated on December 14, 2016
Process automation is any information system that's designed to achieve business efficiencies by automating decision making, business logic, user interactions and/or physical tasks such as manufacturing.
In most cases, processes aren't fully automated but include human steps. For example, it is common for automation to escalate exceptions for humans to manage.
Historically, automation was focused on machine automation for manufacturing. With time it has become equally common for administrative, marketing, supply chain management and other core business processes to be semi-automated. It is also common for self service user interfaces to automate processes such as customer service or sales.
Overview: Process Automation
TypeInformation Technology
DefinitionBusiness processes that keep human intervention to a minimum with technologies such as process choreography, automated decision making, business rule engines, machine automation and self service customer interfaces.
Potential ValueCost reduction
Quality improvements
Service improvements
Ability to measure every aspect of a business process for realtime visibility and optimization.
Related ConceptsMachine Automation
Choreography
Self Service

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