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Process automation is any information system that's designed to achieve business efficiencies by automating decision making, business logic, user interactions and/or physical tasks such as manufacturing.In most cases, processes aren't fully automated but include human steps. For example, it is common for automation to escalate exceptions for humans to manage.
Historically, automation was focused on machine automation for manufacturing. With time it has become equally common for administrative, marketing, supply chain management and other core business processes to be semi-automated. It is also common for self service user interfaces to automate processes such as customer service or sales.|
Type | Information Technology | Definition | Business processes that keep human intervention to a minimum with technologies such as process choreography, automated decision making, business rule engines, machine automation and self service customer interfaces. | Potential Value | Cost reductionQuality improvementsService improvementsAbility to measure every aspect of a business process for realtime visibility and optimization.
| Related Concepts | Machine AutomationChoreographySelf Service |
IT Skills
This is the complete list of articles we have written about it skills.
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An overview of process choreography.
The definition of event processing also known as complex event processing.
An overview of process orchestration.
A reasonably comprehensive list of information technologies.
A list of gamification techniques.
A list of common IT problems.
The basic types of cloud computing.
The common types of machine data.
The common types of software.
A definition of proprietary technology with examples.
The common elements of a systems design.
The difference between systems and applications explained.
An overview of problem solving with examples.
A list of thinking approaches and types.
A definition of workaround with examples.
A list of common creative thinking techniques.
A list of common types of problems.
The definition of analysis paralysis with examples.
The definition of the arrow of time with examples.
An overview of common business problems.
The definition of decision framing with examples.
The common types of research.
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