Business process mapping is the practice of identifying relationships between business processes and questions of who, why, what and where. It can be performed at the process level or down to the level of process steps. Business process mapping is commonly used as a tool of analysis, optimization, monitoring, reporting, improvement and project planning. The following are illustrative examples.
ProductA bank lists the product coverage for risk management processes. They determine that certain credit products were launched without adequate risk management capabilities.
RoleA telecom company wants to speed up their order provisioning process. They map process steps to roles and prepare a monthly report that states the average time spent on each step and which team it was assigned to. Management uses the report to identify and address bottlenecks.
LocationA business maps its call center operations processes to its 12 locations in 7 countries as a step in business continuity planning. The business needs to understand what processes are impacted by an outage at each location.
Business CapabilitiesBusiness capabilities are what a business does and processes are how things are done. It is very common to map these together for purposes of planning, reporting and monitoring. For example, a supply chain process provides business capabilities such as order sorting and customer deliveries.
StrategyA mapping of processes to strategy is a useful tool for strategy planning and execution. For example, you might want to see which processes are impacted by a strategy to improve customer service.
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