Define the objectives and scope of the analysis. | Deliver a gap analysis for the process. |
Deliver a process optimization plan. | Deliver a process redesign plan. |
Deliver a risk management plan for the process. | Determine measurements, metrics and KPIs for the process. |
Determine the objectives and goals of the process. | Develop requirements to replace or re-engineer the process. |
Document process flow. | Identify latent human error in the process. |
Identify data gaps related to the process. | Identify gaps between documented process and actual process. |
Identify process bottlenecks. | Identify process inputs. |
Identify process integrations. | Identify process outputs. |
Identify process risks. | Identify process stakeholders and subject matter experts. |
Identify process steps. | Identify system gaps related to the process. |
Identify tasks for each step. | Identify the root cause of inefficiencies. |
Identity process inefficiencies such as a lack of parallel work. | Interview those who complete the process and manage it. |
Map process flow to systems and data. | Perform task analysis as required to model the process. |