| |
John Spacey, December 20, 2015 updated on December 02, 2016
Self service is a business strategy that automates customer service by providing customers with tools to serve themselves. It is typically designed to reduce costs and may offer benefits such as 24/7 service, elimination of waiting time and increased functionality. Self service technologies include bank machines, ticket machines, vending machines, websites and mobile applications that offer customer services.
|
Type | Business Model | Definition | Automation of customer service using interfaces that reduce interactions with human representatives. | Potential Value | Cost reductionLonger service hours and more functionality.
Ability to expand physical presence to more locations.Reduced waiting time.Increased security. | Related Concepts | Process Automation |
IT Skills
This is the complete list of articles we have written about it skills.
If you enjoyed this page, please consider bookmarking Simplicable.
© 2010-2023 Simplicable. All Rights Reserved. Reproduction of materials found on this site, in any form, without explicit permission is prohibited.
View credits & copyrights or citation information for this page.
|