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Work management is the process of planning and coordinating work to achieve business goals and productivity. This can involve management supervision, prioritization, direction and issue clearing. Work management can also make use of automation and workflows that assign tasks to a workforce and provide support such as data to complete these tasks. The following are common examples of work management.
Process flow | Task prioritization | Decision support systems | Decision making | Approval flow | Task scheduling | Resource planning | Work automation and workflow | Task assignment | Delegation of authority | Standard operating procedures | Task procedures | Task checklists | Task tools and data support | Knowledge support | Knowledge capture | Task monitoring | Task reporting | Escalation of issues | Issue clearing | Performance measurement | Performance management | Performance feedback | Metrics, KPIs and reporting | Continuous improvement | Customer feedback and advocacy |
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