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Formal communication is any communication that is offered in the official capacity of the professionals involved. In other words, it is communication that stems from the authority, accountability and responsibility of a job. Formal communication typically uses the official communication channels of a firm. The following are illustrative examples of formal communication.
MeetingsScheduled meetings. Unscheduled conversations are sometimes formal, particularly if they occur on the premises of a firm and are related to work. Legal & Commercial NoticesNotices that are of legal and/or commercial relevance. In some cases, this requires an audit trail to show that a notice was received. For example, a performance review may be signed by a manager and employee and retained as a record.
DocumentsDocuments that are released to their intended audience. It is common to use version numbers and comments such as "draft" to indicate an unreleased document. ReportsReports such as a dashboard that is published to stakeholders. PublicationsInformation that is published with wide distribution such as a press release, blog entry or white paper. This can include internal publications such as an intranet.
Social MediaInformation posted to social media accounts officially or commonly associated with an organization.GraphicsGraphics such as signs, posters, slides and handouts that are displayed in public locations or an office.MessagesMessages such as emails that are sent in an official capacity. It is common to keep professional and private messaging accounts separated.Media content such as videos and audio that is released through official communication channels.
Presentations to internal staff or public events such as an industry conference.|
| Type | | | Definition | Communication that is offered in the official capacity of the professionals involved. | | Related Concepts | |
Formal Communication
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