Absenteeism rate | Average handle time – average time to service a ticket or request |
Cost efficiency – such as cost per unit | Cost of defects |
Cost of quality | Cost of risk |
Cost reduction | Cost variance |
Cycle time – average time for one process iteration | Defect density |
Defect rate | Employee satisfaction |
Employee turnover rate | Escalation rate – percentage of requests that are escalated to management |
Forecast accuracy | Goal attainment rate |
Incident rate | Lead time – time from request to fulfillment of request |
Mean time between failures | Mean time to repair |
On-time delivery rate – percentage of action items delivered to commitments | Productivity rate |
Project success rate | Return on assets |
Return on investment | Revenue and revenue growth – for teams that are responsible for revenue |
Revenue per employee | Risk exposure |
Safety incident rate – incidents per thousand work hours | Schedule variance |
Service level – percentage of requests that achieve some service target such as response time | Service ratings |
Service uptime | Stakeholder satisfaction |
Team velocity – work throughput of team | Time to goal |
Time to hire | Time to market |
Turnaround time | Win rate – for sales teams |
