top » strategy » business strategy » business goals » business outcomes » operational outcomes

36 Examples of Operational Outcomes

John Spacey, updated on January 19, 2024

Operational outcomes are measures of the real world results of your core value generating processes. These can differ by industry but measure the efficiency, speed, quality, compliance and value generation of processes and systems. The following are common operational metrics.

Budget Variance	Change Lead Time
Change Success Rate	Change Throughput
Changeover Time	Compliance Rate
Cost Per Unit	Customer Complaints
Customer Satisfaction	Customer Service Resolution Rates
Cycle Time	Defect Rates
Employee Productivity	Energy Efficiency
Error Rates	Forecast Accuracy
Incident Rates	Inventory Stockouts
Inventory Turnover	Lead Time
Mean Time to Repair	Operating Cost
Problem Resolution Rate	Process Efficiency
Resource Utilization	Response Time
Return Rate	Revenue Per Employee
Safety Incidents	Schedule Variance
Security Incidents	Supplier Performance
Throughput	Units Processed per Hour
Uptime	Waste Reduction

Overview

Operational outcomes are measures of the real world performance, financial and market results of your core processes.

Summary

Operational outcomes are measures of real world business execution such as a manufacturing process, IT service or service delivery process. The following are common examples of operational outcomes.