Budget Variance | Change Lead Time |
Change Success Rate | Change Throughput |
Changeover Time | Compliance Rate |
Cost Per Unit | Customer Complaints |
Customer Satisfaction | Customer Service Resolution Rates |
Cycle Time | Defect Rates |
Employee Productivity | Energy Efficiency |
Error Rates | Forecast Accuracy |
Incident Rates | Inventory Stockouts |
Inventory Turnover | Lead Time |
Mean Time to Repair | Operating Cost |
Problem Resolution Rate | Process Efficiency |
Resource Utilization | Response Time |
Return Rate | Revenue Per Employee |
Safety Incidents | Schedule Variance |
Security Incidents | Supplier Performance |
Throughput | Units Processed per Hour |
Uptime | Waste Reduction |
Overview
Operational outcomes are measures of the real world performance, financial and market results of your core processes.
Summary
Operational outcomes are measures of real world business execution such as a manufacturing process, IT service or service delivery process. The following are common examples of operational outcomes.
