OutcomesNon-profit organizations are often primarily concerned with outcomes as opposed to revenue. For example, a children's charity that operates in poor countries may measure results in terms of education, safety or health such as the rate of a childhood disease.
CostsBack office teams that have no mandate to generate revenue often measure objectives using cost savings. For example, an IT manager might measure implementation of a new system in terms of reductions in IT opex or money that the system saves business units.
CustomerMeasuring strategies in terms of the customer using metrics such as customer satisfaction, customer loyalty and customer lifetime value. Customer metrics are often considered a close proxy for revenue. For example, a hotel that improves customer satisfaction will typically see stronger ratings and demand for inventory. brand metrics such as brand recognition, brand awareness and top of mind. This is also thought to translate well to revenue.qualify in an hour. production line to produce more units per hour.reuse 100% of parts and materials.
ProcessProcess metrics such as error rate or cost per unit.story points in a sprint.
PerformanceImproving the performance of a product or service. For example, making software faster as measured by average response times.value of products and services to customers. For example, a chef who makes a dessert more tasty and satisfying. Measured with customer feedback such as a survey.
ControlsImplementing controls for purposes such as security, compliance and risk management. Often measured by the coverage rate of controls. For example, a bank with thousands of systems that has a goal to implement patch management for 90% of systems by the end of a quarter.risk exposure. For example, a manager might have an objective to reduce risk exposure by 50% for a project. This is measured as the difference between the risk exposure of identified risks and the risk that remains after risk treatment.
VarianceMeasuring the difference between your plans and your execution using metrics such as schedule variance and budget variance.
Culture & CommunicationWhere improvements are difficult to measure it is often possible to use surveys. For example, a manager who wants to improve team culture can measure employee satisfaction and engagement before and after the initiative with a survey.
|Overview: Measurable Objectives
An objective that can be measured with a number.