
Business Objectives
Business objectives are included in strategy plans, business cases, project plans and performance targets. The following are the most common types of business objectives.Revenue | Cost reduction |
Profitability | Market share |
Growth such as new locations | Competitive positioning such as product positioning |
Customer satisfaction | Customer experience |
Customer loyalty and retention | Quality improvement |
Process improvement | Employee productivity and performance |
Competitive advantage | Increasing outputs such as production volumes |
Reducing waste | Using resources and capital more efficiently |
Operational excellence such as fast response times | Business resilience such as information security |
Reputation and social status such as brand recognition | Business optimization such as conversion rates |
Risk management and risk mitigation | Solving business problems |
Solving customer problems | Compliance |
Culture such as service culture |
Performance Objectives
Performance objectives are business objectives that are actionable by an individual. It is common for businesses to map overall business objectives to teams and contributors and to evaluate performance against these objectives. The following are illustrative examples of performance objectives.Close sales | Automate work |
Implement processes and procedures | Streamline processes |
Resolve incidents | Fix problems |
Build, sustain and manage relationships | Deliver projects |
Deliver processes | Develop knowledge |
Make decisions | Create designs |
Deliver analysis | Do work |
Engage and help customers | Deliver services |
Optimize processes | Deliver communications |
Pitch ideas and promote efforts | Document requirements |
Lead change | Clear issues |
Manage change such as projects | Manage practices |
Measure and report | Deliver code and technical tasks |
Complete processes |
Personal Objectives
It is also common for people to set objectives for themselves which are targets to achieve something in areas such as career, school, family, lifestyle, social life, hobbies, travel, adventure or creative pursuits. The following are common types of personal objectives.Studying and academic achievements | Fitness objectives |
Dietary habits and food | Saving and investing |
Buying a home | Travel and epic experiences |
Work performance | Work visibility |
Social status such as followers | Social experiences and relationships |
Pursuit of hobbies | Diy projects |
Pursuit of sports and recreation | Lifestyle objectives such as quality time with family |
Creative expression | Life changes such as career change |
Establishing or discontinuing habits | Starting a business |
Personal productivity – getting things done | Mastering a talent |
Making a decision | Participation in culture and community |
Researching things |