Detection → Prioritization → Problem Analysis → Problem Resolution → Closure
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5 Steps of the Problem Management ProcessDetection → Prioritization → Problem Analysis → Problem Resolution → Closure
DetectionThe process of detecting a problem. This can include automation and channels that allow stakeholders to submit problems. The incident management process provides the initial management of problems and often results in the opening of a problem management ticket.PrioritizationHigh impact or high risk problems are addressed first and low impact problems may never be prioritized. This is healthy as a productive organization may not waste resources on minor issues.Problem AnalysisProblem analysis begins with root cause analysis whereby you seek out the fundamental cause of a problem. With the root cause identified, you can proceed to troubleshooting and the design of a solution.Problem ResolutionImplementing and testing a solution to the problem.CloseThe process of closing a problem, often including a workflow that asks stakeholders to confirm the problem is resolved.Problem ManagementThis is the complete list of articles we have written about problem management.If you enjoyed this page, please consider bookmarking Simplicable.
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