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52 Examples of Customer Service Quality

Customer service quality is the value of customer service to customers. This includes functional things such as delivering what the customer needs and intangible things such as a professional or friendly tone. The following are common examples of customer service quality.
Answering Questions Well
Asking Customers For Feedback
Billing Accuracy
Bliss Point - enough attention but not too much
Building Customer Relationships
Building Rapport
Complaint Handling
Cultured Service / Attention to Tradition
Customer Advocacy - customer complaints change things
Customer is Always Right - taking customers at their word
Empathy for Customer
Engagement in the Culture Surrounding Services
Fair Terms
Following Up - service that doesn't end at sale
Handling Stressful Interactions
Meeting Commitments
No Pressure Service
Ownership - staff stay with customer until problem resolved
Personal Attention
Personal Presence of Staff
Product / Industry Knowledge
Professional Communication
Professional Demeanor
Recovering From Customer Dissatisfaction
Respect For Customer Privacy
Respect For Space / Boundaries
Respect for the Customer
Service Authenticity - no scripts / fakeness
Service Environment - Accessibility & Inclusion
Service Environment - Ambiance
Service Environment - Luxurious Interiors
Service Environment - Safety & Security
Service Location
Service Recovery - addressing service shortfalls
Service Tone
Service Transparency - telling customers the truth
Sincere & Professional Apologies
Solving Customer Problems
Sustaining Customer Relationships
Tailored Service
Tangible Quality (i.e. quality of product)
Timely / Prompt Service
Turnaround Time
Usability of Self-service Options

Customer Service

This is the complete list of articles we have written about customer service.
Business Acumen
Choice Architecture
Customer Advocacy
Customer Complaints
Customer Pain Points
Customer Retention
Customer Satisfaction
Customer Service Goals
High Touch
Message Framing
Nudge Theory
Personal Selling
Product Knowledge
Self Service
Service Culture
Service Goals
Service Objectives
Service Operations
Service Principles
Service Process
Service Quality
Service Recovery
Service Support
More ...
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Customer Service

The practice of managing interactions with customers.

Customer Service Goals

Examples of customer service goals that use common metrics and measures.

Services Examples

A list of common services.

Good Customer Service

An overview of good customer service practices with examples.

Words To Describe Service

A list of words to describe services.

Customer Service Process

An overview of common customer service processes.

Workplace Communication

An overview of workplace communication with examples.

Corporate Communications

An overview of corporate communication with examples.

Service Quality Examples

An overview of service quality with examples.

Account Management

An overview of account management with examples.

Communication Things

A list of things that can be considered communication.

Customer Issues

A list of common customer issues.

Customer Retention

An overview of customer retention with examples.

Customer Experience

An overview of customer experience with examples.

Customer Wants

An overview of customer wants with examples.

Engagement Data

A list of customer engagement data.

Brand Reputation

An overview of brand reputation.

Customer Interactions

An overview of customer interactions with examples.

Customer Success

An overview of customer success with examples.

Customer Communication

An overview of customer communication with examples.


A glossary of customization terms.

Service Experience Examples

An overview of service experience with examples.
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