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35 Examples of Service Delivery

Service delivery is the end-to-end process of delivering information technology services including planning, design, development, deployment and operations. This is defined by various frameworks and standards such as ITIL and ISO/IEC 20000. The following are common components of a service delivery process.
Architecture Management / Enterprise Architecture
Availability Management
Business Analysis
Business Cases
Capacity Managment
Change Control
Change Management
Continual Service Improvement
Demand Management
IT Compliance
IT Financial Management
IT Infrastructure Management
IT Risk Managment
Incident Management
Information Security
Problem Management
Program Management
Project Management
Project Planning
Release Management
Service Architecture
Service Catalog
Service Deployment
Service Design
Service Desk i.e. end-user support services
Service Level Management
Service Operation
Service Strategy
Software Development Process
Supplier / Partner Management
Systems Analysis
User Experience Design
The list above is a general overview that doesn't conform to any one standard. Some standards may not include business functions such as requirements. Others separate operations and support of a service into a separate process.
Overview: Service Delivery Examples
The end-to-end process of delivering information technology services including planning, design, development, deployment and operations.
Part Of
Information Technology Service Management (ITSM)
Related Concepts

Service Management

This is the complete list of articles we have written about service management.
Configuration Item
Help Desk
Incident Management
Incident Process
Incident Response
IT Capabilities
IT Gaps
IT Services
Patch Management
Problem Management
Root Cause Analysis
Service Level
Support Levels
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