35 Examples of Service Delivery

John Spacey, January 08, 2023

Service delivery is the end-to-end process of delivering information technology services including planning, design, development, deployment and operations. This is defined by various frameworks and standards such as ITIL and ISO/IEC 20000. The following are common components of a service delivery process.

Architecture Management / Enterprise Architecture	Availability Management
Business Analysis	Business Cases
Capacity Managment	Change Control
Change Management	Continual Service Improvement
Demand Management	DevOps
Estimates	IT Compliance
IT Financial Management	IT Infrastructure Management
IT Risk Managment	Incident Management
Information Security	Problem Management
Program Management	Project Management
Project Planning	Release Management
Requirements	Service Architecture
Service Catalog	Service Deployment
Service Design	Service Desk i.e. end-user support services
Service Level Management	Service Operation
Service Strategy	Software Development Process
Supplier / Partner Management	Systems Analysis
User Experience Design

The list above is a general overview that doesn't conform to any one standard. Some standards may not include business functions such as requirements. Others separate operations and support of a service into a separate process.

Overview: Service Delivery Examples
Type	Service Delivery
Definition	The end-to-end process of delivering information technology services including planning, design, development, deployment and operations.
Part Of	Information Technology Service Management (ITSM)
Related Concepts	Service Delivery »