|Value||Determining the root cause of a problem so that an appropriate fix can be applied.|
|Related Techniques||Critical ThinkingTest and LearnInference|
What is Troubleshooting?
John Spacey, October 04, 2015 updated on March 05, 2023
Troubleshooting is a logical, systematic search for the source of a problem. This is often a process of elimination that starts with the most probable causes, even if they seem obvious. In many cases organizations, teams and individuals develop troubleshooting steps that can be applied to common problems to diagnosis a root cause. Troubleshooting steps can be represented as a simple checklist or flowchart. In the case of a flowchart, a strategy called half-spliting can be used to split the potential root causes into branches with each step. In this way, the number of potential root causes can be reduced by half with each step.
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