Employee experience is the end-to-end experience of working for an organization. This is personal such that it can't be directly controlled. However, employee experience extends from your policies, work processes, working conditions and culture such that it can be influenced and indirectly managed. The following are common elements of employee experience.
Accountability & Responsibility
Disasters & Business Disruptions
Engagement & Disengagement
Health & Safety
Inclusion & Exclusion
Mission & Vision
Norms of Professionalism
Problems & Incidents
Promotions & Demotions
Resistance to Change
Routines & Habits
Terms of Employment
Tone at the Top
Work From Home
Work EnvironmentThe organizational and team culture that shape working life.
Work ProcessesThe day-to-day work processes of a business greatly influence the employee experience. For example, an efficient process that is low stress versus a broken process with constant problems and much complaint handling as a result.
Working ConditionsWorking conditions are the environmental, social and physical factors that impact employee satisfaction. These include things like safety and security that are critical to the employee.
SummaryEmployee experience is the total end-to-end experience of working for an organization. This is influenced by organizational culture, work processes and working conditions. Employee experience can also be influenced by difficult to manage situations such as interpersonal conflict.
NotesAuthoritarianism is the use of authority and derivatives of authority such as rules to enjoy a sense of personal power. Hygiene factors are basic employee expectations that don't raise employee satisfaction when they are met but dramatically decrease satisfaction when they aren't met. For example, free coffee and tea in an office.Peak experiences are positive experiences that employees will remember decades from now. For example, a large opportunity given to a talented young employee with support such that they are helped to thrive.Resistance to change is a common human tendency to resist change to the status quo. This can be quite rational where change doesn't benefit the employee.Social status is the respect that a person gets from others. For example, working for a prestigious firm in a high status role. People are greatly motivated by social status and this can produce social and financial results. For example, a high status role tends to lead to other high status roles as firms are status seeking.Toil is repetitive work that benefits from automation such boxing 200,000 products.Tone at the top is the example set by executives and other key employees of a firm.Trained incapacity is the incorrect belief that something is impossible or difficult based on crystallized intelligence.Next: Employee Engagement
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