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Employee experience is the end-to-end experience of working for an organization. This is personal such that it can't be directly controlled. However, employee experience extends from your policies, work processes, working conditions and culture such that it can be influenced and indirectly managed. The following are common elements of employee experience.
Accountability & Responsibility | Authoritarianism | Autonomy | Benefits | Biases | Boreout | Bozo Explosion | Business Processes | Celebrations | Communication Processes | Commuting | Criticism | Customer Relationships | Decision Processes | Defeatism | Disasters & Business Disruptions | Engagement / Disengagement | Exit Process | Failing Upwards | Goal Setting | Health & Safety | Heliotropic Effect | Hygiene Factors | Incentives | Inclusion / Exclusion | Internal Competition | Job Security | Lessons Learned | Managing Failure | Mission & Vision | Norms of Professionalism | Office Location | Office Politics | Onboarding | Organizational Culture | Organizational Structure | Passive-aggressive Behavior | Peak Experiences | Performance Issues | Performance Management | Politeness | Problems & Incidents | Project Issues | Promotions / Demotions | Recognition | Recruiting Processes | Red Tape | Resistance to Change | Respect | Retirement | Role Expectations | Routines & Habits | Rumors | Salary | Saving Face | Self-Fulfilling Work | Sidelining | Social Status | Stakeholder Relationships | Support | Team Building | Team Spirit | Teamwork | Technology Usability | Terms of Employment | Toil | Tone at the Top | Trained Incapacity | Values | Work From Home | Work Schedule | Work-life Balance | Working Conditions | Workload | Workplace Privacy |
Authoritarianism is the use of authority and derivatives of authority such as rules to enjoy a sense of personal power. A boreout is a situation where employees become disengaged due to a lack of stimulation such as toil.A bozo explosion is when an executive starts hiring friends who start hiring friends such that a firm is suddenly filled with underqualified people with inflated job titles and salaries.
Failing upwards is the experience of being promoted despite failing to achieve objectives. This often occurs because risk taking and visibility are valued over mediocrity such as safely achieving overly achievable objectives.The heliotropic effect is a tendency for people to move towards the most inspiring vision of themselves. This is why firms thrive when employees actually believe in some shared vision of the future.Hygiene factors are basic employee expectations that don't raise employee satisfaction when they are met but dramatically decrease satisfaction when they aren't met. For example, free coffee and tea in an office.
Peak experiences are positive experiences that employees will remember decades from now. For example, a large opportunity given to a talented young employee with support such that they are helped to thrive.Resistance to change is a common human tendency to resist change to the status quo. This can be quite rational where change doesn't benefit the employee.Social status is the respect that a person gets from others. For example, working for a prestigious firm in a high status role. People are greatly motivated by social status and this can produce social and financial results. For example, a high status role tends to lead to other high status roles as firms are status seeking.Saving face is the practice in some cultures of avoiding conflict and preventing embarrassment for members of a team. This can be contrasted with a culture of wit, candor and aggressive competition. This varies by industry, nation and organization.
Toil is repetitive work that benefits from automation such boxing 200,000 products.Tone at the top is the example set by executives and other key employees of a firm.Trained incapacity is the incorrect belief that something is impossible or difficult based on crystallized intelligence.NotesEmployee experience is typically managed with an anonymous annual survey that goes to the CEO who is tasked with addressing problems.
Employee Experience
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