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75 Examples of Employee Experience

John Spacey, December 11, 2021

Employee experience is the end-to-end experience of working for an organization. This is personal such that it can't be directly controlled. However, employee experience extends from your policies, work processes, working conditions and culture such that it can be influenced and indirectly managed. The following are common elements of employee experience.

Accountability & Responsibility	Authoritarianism
Autonomy	Benefits
Biases	Boreout
Bozo Explosion	Business Processes
Celebrations	Communication Processes
Commuting	Criticism
Customer Relationships	Decision Processes
Defeatism	Disasters & Business Disruptions
Engagement / Disengagement	Exit Process
Failing Upwards	Goal Setting
Health & Safety	Heliotropic Effect
Hygiene Factors	Incentives
Inclusion / Exclusion	Internal Competition
Job Security	Lessons Learned
Managing Failure	Mission & Vision
Norms of Professionalism	Office Location
Office Politics	Onboarding
Organizational Culture	Organizational Structure
Passive-aggressive Behavior	Peak Experiences
Performance Issues	Performance Management
Politeness	Problems & Incidents
Project Issues	Promotions / Demotions
Recognition	Recruiting Processes
Red Tape	Resistance to Change
Respect	Retirement
Role Expectations	Routines & Habits
Rumors	Salary
Saving Face	Self-Fulfilling Work
Sidelining	Social Status
Stakeholder Relationships	Support
Team Building	Team Spirit
Teamwork	Technology Usability
Terms of Employment	Toil
Tone at the Top	Trained Incapacity
Values	Work From Home
Work Schedule	Work-life Balance
Working Conditions	Workload
Workplace Privacy

Authoritarianism is the use of authority and derivatives of authority such as rules to enjoy a sense of personal power.

A boreout is a situation where employees become disengaged due to a lack of stimulation such as toil.

A bozo explosion is when an executive starts hiring friends who start hiring friends such that a firm is suddenly filled with underqualified people with inflated job titles and salaries.

Failing upwards is the experience of being promoted despite failing to achieve objectives. This often occurs because risk taking and visibility are valued over mediocrity such as safely achieving overly achievable objectives.

The heliotropic effect is a tendency for people to move towards the most inspiring vision of themselves. This is why firms thrive when employees actually believe in some shared vision of the future.

Hygiene factors are basic employee expectations that don't raise employee satisfaction when they are met but dramatically decrease satisfaction when they aren't met. For example, free coffee and tea in an office.

Peak experiences are positive experiences that employees will remember decades from now. For example, a large opportunity given to a talented young employee with support such that they are helped to thrive.

Resistance to change is a common human tendency to resist change to the status quo. This can be quite rational where change doesn't benefit the employee.

Social status is the respect that a person gets from others. For example, working for a prestigious firm in a high status role. People are greatly motivated by social status and this can produce social and financial results. For example, a high status role tends to lead to other high status roles as firms are status seeking.

Saving face is the practice in some cultures of avoiding conflict and preventing embarrassment for members of a team. This can be contrasted with a culture of wit, candor and aggressive competition. This varies by industry, nation and organization.

Toil is repetitive work that benefits from automation such boxing 200,000 products.

Tone at the top is the example set by executives and other key employees of a firm.

Trained incapacity is the incorrect belief that something is impossible or difficult based on crystallized intelligence.