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70 Examples of Employee Experience

John Spacey, updated on October 26, 2023

Employee experience is the end-to-end experience of working for an organization. This is personal such that it can't be directly controlled. However, employee experience extends from your policies, work processes, working conditions and culture such that it can be influenced and indirectly managed. The following are common elements of employee experience.

Accountability & Responsibility	Authoritarianism
Autonomy	Benefits
Biases	Business Processes
Celebrations	Communication Processes
Commuting	Criticism
Customer Relationships	Decision Processes
Defeatism	Disasters & Business Disruptions
Engagement & Disengagement	Exit Process
Goal Setting	Health & Safety
Hygiene Factors	Incentives
Inclusion & Exclusion	Internal Competition
Job Security	Lessons Learned
Managing Failure	Mission & Vision
Norms of Professionalism	Office Location
Office Politics	Onboarding
Organizational Culture	Organizational Structure
Passive-aggressive Behavior	Peak Experiences
Performance Issues	Performance Management
Politeness	Problems & Incidents
Project Issues	Promotions & Demotions
Recognition	Recruiting Processes
Red Tape	Resistance to Change
Respect	Retirement
Role Expectations	Routines & Habits
Rumors	Salary
Self-Fulfilling Work	Sidelining
Social Status	Stakeholder Relationships
Support	Team Building
Team Spirit	Teamwork
Technology Usability	Terms of Employment
Toil	Tone at the Top
Trained Incapacity	Values
Work From Home	Work Schedule
Work-life Balance	Working Conditions
Workload	Workplace Privacy

Work Environment

The organizational and team culture that shape working life.

Work Processes

The day-to-day work processes of a business greatly influence the employee experience. For example, an efficient process that is low stress versus a broken process with constant problems and much complaint handling as a result.

Working Conditions

Working conditions are the environmental, social and physical factors that impact employee satisfaction. These include things like safety and security that are critical to the employee.

Summary

Employee experience is the total end-to-end experience of working for an organization. This is influenced by organizational culture, work processes and working conditions. Employee experience can also be influenced by difficult to manage situations such as interpersonal conflict.

Notes

Authoritarianism is the use of authority and derivatives of authority such as rules to enjoy a sense of personal power.

Hygiene factors are basic employee expectations that don't raise employee satisfaction when they are met but dramatically decrease satisfaction when they aren't met. For example, free coffee and tea in an office.

Peak experiences are positive experiences that employees will remember decades from now. For example, a large opportunity given to a talented young employee with support such that they are helped to thrive.

Resistance to change is a common human tendency to resist change to the status quo. This can be quite rational where change doesn't benefit the employee.

Social status is the respect that a person gets from others. For example, working for a prestigious firm in a high status role. People are greatly motivated by social status and this can produce social and financial results. For example, a high status role tends to lead to other high status roles as firms are status seeking.

Toil is repetitive work that benefits from automation such boxing 200,000 products.

Tone at the top is the example set by executives and other key employees of a firm.

Trained incapacity is the incorrect belief that something is impossible or difficult based on crystallized intelligence.

Next: Employee Engagement

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