Hygiene factors are a type of expectation that impact a person's motivation. They are a type of basic condition that don't increase motivation if they are met but may dramatically decrease motivation if they are not met. For example, a worker may expect to be provided with a comfortable chair. If they are given a cheap plastic lawn chair by a new employer, it may decrease motivation.
|Definition||Expectations that decrease motivation if not satisfied but don't increase motivation when they are satisfied.|
|Employee Examples||A healthy and safe work environmentA lunch breakVacation time|
|Customer Examples||Cleanliness of products and services such as a clean hotel room.
An informative websiteA customer service phone number|
|Also Known As||Herzberg's motivation-hygiene theory|
|Related Concepts||ERG TheoryMotivation|
This is the complete list of articles we have written about motivation.
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