Toil is exhausting, unrelenting and/or fruitless work. The concept of toil can be used to prioritize automation to improve productivity and the quality of life of employees. Toil has several common varieties:
Health & SafetyTasks that have significant health and safety risks. For example, a delivery person who lifts heavy boxes.
RepetitiveTasks that involve much repetition with little variation. For example, an assembly line worker who puts products in boxes all day.
Low ValueTasks that can be automated without any loss of work quality. For example, an IT worker who manually cleans up space on a storage device when it fills up.
UnpleasantTasks that can be reasonably considered unpleasant. For example, a customer service agent who mostly handles complaints from dissatisfied customers.
UnrelentingLong-hours or a responsibility that frequently interrupts your personal life. For example, a manager who is always on-call who handles a large number of requests after hours, on weekends and on holiday.
Unnecessary Work that is unnecessary such as an administrator who approves requests all day with no possibility that requests would ever be rejected.
UnderutilizationWork that involves waiting for things in a situation where you have little else to do. For example, a truck driver on a route with frequent traffic jams.
MechanicalWork that is systematic and mechanical that doesn't require human capabilities such as social skills or creativity.
Dead-endWork that doesn't allow an individual to learn, grow, improve or progress.
The Joy of ToilPeople commonly enjoy toil. It is possible to submit to the humble simplicity of a repetitive task to achieve benefits such as experiencing a moment in time without distraction. Toil may provide stability, predictability and a clear pace of progression that can feel relaxing and rewarding. Hobbies such as video games and gardening commonly involve some element of toil that add to their appeal.
Toil & Time ManagementEliminating toil is a common theme of time management. If you find a task to be low value, repetitive and unpleasant there is often a way to automate it, streamline it or simply drop it.
Toil & MarketingIn an automated world, hand-crafted items and personalized service may have higher perceived value than their systematized alternatives. For example, a restaurant where a human chef creates your meal is generally perceived as higher value than a restaurant that heats up a frozen dinner that was created on a production line. Introducing human elements into areas that are typically automated is a common approach to developing premium products.
Toil & ProductivityGenerally speaking, eliminating toil with automation can improve productivity rates. There are exceptions to this. As noted above, toil can produce high value products that can result in unusually high productivity rates. An accomplished chef might produce considerable value with work that may include hand-picking herbs and other tasks that competitors might view as toil.
Measuring ToilIt is often possible to quantify toil by defining what it means to a particular business or individual, categorizing tasks that are toil and measuring the time you spend on them. For example, a carpenter who crafts boats may define any time not spent at his trade as toil. This measurement can be used to evaluate approaches to reducing toil such as outsourcing, automation and process improvement.
This is the complete list of articles we have written about time management.
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