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Availability management is the management of the uptime of business and technology services. This is typically focused on designing services for high availability, managing maintenance activities and reporting uptime data to customers and internal clients. Availability management is also closely related to incident & problem management activities that seek to minimize the impact of service failures.
Common TargetsIn the case of technology services, it is common for the following availability targets to be established. Availability | Downtime (annual) | Known As | 99% | 3.65 days | two nines | 99.9% | 8.76 hours | three nines | 99.99% | 52.56 minutes | four nines | 99.999% | 5.26 minutes | five nines | 99.9999% | 31.5 seconds | six nines | 99.99999% | 3.15 seconds | seven nines |
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Type | | Definition | Management of uptime for business and technology services. | Related Concepts | |
Service Management
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