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What is Availability Management?

 , updated on March 16, 2017
Availability management is the management of the uptime of business and technology services. It is typically focused on designing services for high availability, managing maintenance activities and reporting uptime data to customers and internal clients. Availability management is also closely related to incident & problem management activities that seek to minimize the impact of service failures.

Common Targets

In the case of technology services, it is common for the following availability targets to be established.
AvailabilityDowntime (annual)Known As
99%3.65 days two nines
99.9%8.76 hoursthree nines
99.99%52.56 minutesfour nines
99.999%5.26 minutesfive nines
99.9999%31.5 secondssix nines
99.99999% 3.15 seconds seven nines
Overview: Availability Management
TypeService Management
DefinitionManagement of uptime for business and technology services.
Related ConceptsCapacity Management
Incident Management

Service Management

This is the complete list of articles we have written about service management.
Configuration Item
Help Desk
Incident Management
Incident Process
IT Capabilities
IT Gaps
IT Services
Patch Management
Problem Management
Root Cause Analysis
Service Level
Support Levels
More ...
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