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What is Availability Management?

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Availability management is the management of the uptime of business and technology services. This is typically focused on designing services for high availability, managing maintenance activities and reporting uptime data to customers and internal clients. Availability management is also closely related to incident & problem management activities that seek to minimize the impact of service failures.

Common Targets

In the case of technology services, it is common for the following availability targets to be established.
Availability
Downtime (annual)
Known As
99%
3.65 days
two nines
99.9%
8.76 hours
three nines
99.99%
52.56 minutes
four nines
99.999%
5.26 minutes
five nines
99.9999%
31.5 seconds
six nines
99.99999%
3.15 seconds
seven nines
Overview: Availability Management
Type
Service Management
Definition
Management of uptime for business and technology services.
Related Concepts
Capacity Management
Incident Management

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