
Account Management | Billing & Invoicing |
Call Center Management | Campaign Management |
Case Management – tracking customer requests | Channel Management |
Contact Management | Contract Management |
Customer Analytics | Customer Database |
Customer Feedback Management | Customer Profiling |
Customer Segmentation | Customer Self Service |
Customer Service Management | Customer Surveys and Customer Satisfaction Tracking |
Direct Marketing / Email Marketing | Event Management |
Field Service Management | Help Desk Management |
Inventory Management | Lead Management / Lead Scoring |
Marketing Analytics | Marketing Automation |
Opportunity Management | Order Management |
Partner Relationship Management | Pipeline Management |
Pricing Analytics | Product Analytics |
Quote Management | Returns Management |
Sales Analytics | Sales Forecasting |
Sales Incentive Compensation | Sales Operations |
Sales Performance Management | Sales Planning |
Sales Tracking | Sales Training |
Service Level Agreements | Social Media Management |
Support Automation | Territory Management |
Ticket Management | Voice of the Customer – collection and analysis of customer feedback such as reviews |
Work Order Management | Workflow Automation |