|Overview: Change Request Cycle Time|
|Type||Information Technology Metric|
|Definition||The average time from work-start to successful launch of change requests.|
|Related Concepts||Service Management|
What is Change Request Cycle Time?
John Spacey, updated on December 09, 2016
Change request cycle time is the average time from acceptance of a change request to its successful launch. Acceptance implies that work on a change request is initiated. In other words, the change request backlog doesn't impact the cycle time. It is perfectly normal to have a large backlog of change requests. Change requests are often ideas for improvement that may never be prioritized.
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