OverviewA capability rate metric can be constructed with any combination of a business entity and a technology capability.
Products, Customers, Processes ...
Automation, reporting, dashboards, knowledge management, audit trail, billing, customer relationship management, self service ...
|Overview: Capability Rate|
A class of metrics that indicate the current technical capabilities of business units, processes and products.
Visibility into business-technology alignment, risk, quality, compliance and productivity issues.
78% of products are available on our ecommerce channel42% of processes are security managed87% of processes have an audit trail56% of key operations processes are semi-automated67% of customers use our website76% of our salespeople actively use our customer relationship management platform