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What is a Capability Rate?

 , updated on January 02, 2017
A capability rate is class of metrics that are used to measure the technical capabilities of business entities such as processes, products and customers. They are used to measure business-technology alignment factors such as whether a product is set up for billing or customer relationship management.

Overview

A capability rate metric can be constructed with any combination of a business entity and a technology capability.
Business Entities
Technology Capabilities
Products, Customers, Processes ...
Automation, reporting, dashboards, knowledge management, audit trail, billing, customer relationship management, self service ...
The resulting metrics provide a view of technical capabilities of departments, teams, processes and products.
Overview: Capability Rate
Type
Business Metric
Definition
A class of metrics that indicate the current technical capabilities of business units, processes and products.
Value
Visibility into business-technology alignment, risk, quality, compliance and productivity issues.
Examples
78% of products are available on our ecommerce channel
42% of processes are security managed
87% of processes have an audit trail
56% of key operations processes are semi-automated
67% of customers use our website
76% of our salespeople actively use our customer relationship management platform
Related Concepts
Information Technology Metrics

Information Technology Metrics

This is the complete list of articles we have written about information technology metrics.
Capability Rate
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