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A capability rate is class of metrics that are used to measure the technical capabilities of business entities such as processes, products and customers. They are used to measure business-technology alignment factors such as whether a product is set up for billing or customer relationship management.
OverviewA capability rate metric can be constructed with any combination of a business entity and a technology capability.| Business Entities | Technology Capabilities | | Products, Customers, Processes ... | Automation, reporting, dashboards, knowledge management, audit trail, billing, customer relationship management, self service ... |
The resulting metrics provide a view of technical capabilities of departments, teams, processes and products.|
| Type | Business Metric | | Definition | A class of metrics that indicate the current technical capabilities of business units, processes and products. | | Value | Visibility into business-technology alignment, risk, quality, compliance and productivity issues. | | Examples | 78% of products are available on our ecommerce channel42% of processes are security managed87% of processes have an audit trail56% of key operations processes are semi-automated67% of customers use our website76% of our salespeople actively use our customer relationship management platform | | Related Concepts | Information Technology Metrics |
Information Technology Metrics
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