A capability rate is class of metrics that are used to measure the technical capabilities of business entities such as processes, products and customers. They are used to measure business-technology alignment factors such as whether a product is set up for billing or customer relationship management.
OverviewA capability rate metric can be constructed with any combination of a business entity and a technology capability.
The resulting metrics provide a view of technical capabilities of departments, teams, processes and products.
|Business Entities||Technology Capabilities|
|Products, Customers, Processes ...||Automation, reporting, dashboards, knowledge management, audit trail, billing, customer relationship management, self service ...|
|Definition||A class of metrics that indicate the current technical capabilities of business units, processes and products.|
|Value||Visibility into business-technology alignment, risk, quality, compliance and productivity issues.|
|Examples||78% of products are available on our ecommerce channel42% of processes are security managed87% of processes have an audit trail56% of key operations processes are semi-automated67% of customers use our website76% of our salespeople actively use our customer relationship management platform|
|Related Concepts||Information Technology Metrics|
Information Technology Metrics
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