Configuration identification is the process of identifying configuration items and their attributes. The following are illustrative examples.
SoftwareA bank implements a process whereby development teams document system configuration items as part of release handover to support teams. Lists include software products, libraries and infrastructure that must be maintained to support services.
TransportationA train company requires detailed documentation of configuration items on a high speed train as part of a purchase. Lists of configuration items include parts, components and software related to the train that are tracked for maintenance purposes.
DevicesA network management platform includes tools to automatically discover configuration items on a network such as routers and switches.
This is the complete list of articles we have written about service management.
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