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What is Service Management?

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Service management is the direction and control of business or technology services including strategy, design, development, integration, deployment, operation and improvement of services. This represents an extensive set of business capabilities and processes that typically involves a cooperative effort across a number of departments and teams.
Overview: Service Management
Type
Business Process
Definition
The management of the business and technology services of an organization through their full planning, development and operational lifecycle.
Related Concepts
Service Support
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Configuration Item
Devops
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Incident Management
Incident Process
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IT Services
MTTR
OLA
Patch Management
Problem Management
Root Cause Analysis
Service Level
Support Levels
Uptime
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