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What is Service Management?

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Service management is the direction and control of business or technology services including strategy, design, development, integration, deployment, operation and improvement of services. This represents an extensive set of business capabilities and processes that typically involves a cooperative effort across a number of departments and teams.
Overview: Service Management
The management of the business and technology services of an organization through their full planning, development and operational lifecycle.
Related Concepts
More about service management:
Configuration Item
Help Desk
Incident Management
Incident Process
Incident Response
IT Capabilities
IT Gaps
IT Services
Patch Management
Problem Management
Root Cause Analysis
Service Level
Support Levels
More ...
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