Administer security infrastructure and software such as firewalls. | Administer user accounts. |
Apply patches and perform upgrades. | Assess system performance and health to identify and implement improvements. |
Conduct backup and restore of data and systems. | Conduct product evaluations and recommend technology alternatives. |
Configure systems, applications and infrastructure. | Control costs and participate in budget planning. |
Create manuals and instructions for end-users and technical staff. | Develop and document system administration processes, procedures and standards. |
Develop and manage business continuity processes. | Develop and test service recovery procedures. |
Developing maintenance and monitoring scripts. | Enforce internal controls such as password policies. |
Escalate issues to vendors. | Identify and resolve the root cause of system problems. |
Installation of systems, applications and infrastructure. | Investigate and resolve system incidents. |
Maintain an inventory of IT assets. | Maintain, monitor and manage the security of servers, operating systems, systems, applications, hardware, equipment and devices. |
Manage cloud platforms. | Manage communication infrastructure such as email servers. |
Manage high-availability and service resilience processes such as server failover. | Manage maintenance and support requests to vendors and suppliers. |
Manage network infrastructure. | Manage relationships with business units, end-users, IT teams and vendors. |
Manage servers and data storage infrastructure. | Manage software licenses. |
Manage system alerts and notifications. | Manage virtualization infrastructure. |
Monitor IT servers and services. | Monitor system logs and perform regular system checks. |
Perform and support IT audits. | Perform basic testing of IT services to confirm they are functioning properly. |
Perform system risk assessments. | Perform systems analysis work such as developing estimates. |
Provide help desk services such as servicing requests for system access. | Provide technical assistance to IT projects and initiatives. |
Run diagnostic tests on infrastructure and equipment. | Support end-users to help them resolve perceived issues. |
Teach end-users how to use systems. | Troubleshoot network issues. |
