Administer security infrastructure and software such as firewalls.
Administer user accounts.
Apply patches and perform upgrades.
Assess system performance and health to identify and implement improvements.
Conduct backup and restore of data and systems.
Conduct product evaluations and recommend technology alternatives.
Configure systems, applications and infrastructure.
Control costs and participate in budget planning.
Create manuals and instructions for end-users and technical staff.
Develop and document system administration processes, procedures and standards.
Develop and manage business continuity processes.
Develop and test service recovery procedures.
Developing maintenance and monitoring scripts.
Enforce internal controls such as password policies.
Escalate issues to vendors.
Identify and resolve the root cause of system problems.
Installation of systems, applications and infrastructure.
Investigate and resolve system incidents.
Maintain an inventory of IT assets.
Maintain, monitor and manage the security of servers, operating systems, systems, applications, hardware, equipment and devices.
Manage cloud platforms.
Manage communication infrastructure such as email servers.
Manage high-availability and service resilience processes such as server failover.
Manage maintenance and support requests to vendors and suppliers.
Manage network infrastructure.
Manage relationships with business units, end-users, IT teams and vendors.
Manage servers and data storage infrastructure.
Manage software licenses.
Manage system alerts and notifications.
Manage virtualization infrastructure.
Monitor IT servers and services.
Monitor system logs and perform regular system checks.
Perform and support IT audits.
Perform basic testing of IT services to confirm they are functioning properly.
Perform system risk assessments.
Perform systems analysis work such as developing estimates.
Provide help desk services such as servicing requests for system access.
Provide technical assistance to IT projects and initiatives.
Run diagnostic tests on infrastructure and equipment.
Support end-users to help them resolve perceived issues.
Teach end-users how to use systems.
Troubleshoot network issues.