35 Examples of Team Outcomes

John Spacey, April 18, 2023

Team outcomes are real world results of team efforts such as programs, projects and initiatives. This can be contrasted with objectives which are direct work outputs and deliverables. Traditionally, most teams are managed by objectives as these are fully within every team's control. It is also possible to manage teams by outcomes whereby there are no points for delivering work -- its results that matter. The following are common examples of team outcomes.

Productivity such as units of output per hour	Customer satisfaction ratings
Net promoter score	Brand recognition measures
Revenue	Reduction in cost per unit
Reduction in overhead cost	Margins
Win rate of sales	Product review scores
Efficiency such as resource consumption per unit	Reduced absenteeism
Reduced errors	Reduced incidents
Resolving a problem	Business volumes such as visits
Project completion times	Project schedule variance
Project budget variance	Defect rate
Market share	Revenue per customer / client
Stakeholder satisfaction rate	Customer loyalty such as purchases per month
Turnaround time of a process	Forecasting accuracy
Reduced risk exposure	Customer retention rate
Customer acquisition cost	Conversion rate
Time-to-market such as concept-to-launch	Employee satisfaction ratings
Employee retention rate	Employee engagement score
Quality of work – such as defect rate or stakeholder satisfaction

Traditionally, top level executives are evaluated according to outcomes such as revenue and cost. It is also common for the performance of sales teams to be evaluated according to revenue outcomes such as closed deals and deal margins.