Achieve 100% compliance with our customer service standards. | Achieve 7,000 subscriptions by the end of Q2. |
Achieve a customer satisfaction rating of 95%. | Achieve a return on investment of 70%. |
Achieve data quality of 100% for new customer data. | Achieve market share of 67%. |
Achieve zero safety incidents. | Close sales of $900k in the quarter. |
Complete 7 quality audits in the quarter. | Complete compliance training by [date]. |
Complete the [name] analysis by [date] to deliver 5-10 actionable recommendations. | Decrease cart abandonment rate by 5%. |
Deliver [action item] on time and on budget. | Deliver accurate sales forecasts each month. Target: accurate within +/- 10%. |
Deliver at least 7 presentations next year to improve public speaking skills. | Deliver code for the [project] with a defect rate of less than 5%. |
Deliver the design for the [project] to schedule, budget and requirements. | Enter all required customer data within 5 days of order. |
Fully comply with [regulation] by [date]. | Grow brand recognition to 50% of target market. |
Grow revenue by 25%. | Improve conversion rate to 3.5%. |
Improve meeting management by sending a meeting agenda for 100% of team and project meetings. | Improve quality control to test 100% of units by Q3. |
Improve relationship with [client]. Measurement: client feedback | Improve service ratings by 5%. |
Improve speed of service by 20%. | Improve system uptime to 99.5%. |
Improve the design quality of the [product] to improve reviews to an average of 4/5. | Improve the lead qualification process to help team achieve a win rate of 60%. |
Improve the retention rate for new hires to 95%. | Improve the turnaround time for orders to 3 hours. |
Improve user satisfaction with the [system] to 75%. | Increase average order amount to $70. |
Increase customer engagement by 10%. | Increase customer retention rate to 97%. |
Increase employee satisfaction to 85%. | Increase free account sign ups by 40%. |
Increase gross margins by 5%. | Increase my organizational visibility. Measure: take on 5-10 action items in governance meetings. |
Increase number of active clients to 400. | Increase order accuracy to 99.95%. |
Increase production volumes by 10%. | Increase profitability by $4 million. |
Increase repeat purchase rate to 70% of customers. | Increase team’s in-office attendance to 75% of business days. |
Increase the one year free-to-paid conversion rate to 22%. | Increase visits by 15%. |
Launch marketing campaigns to achieve market penetration of 10%. | Launch the [product] with sales of $1.2 in the first 6 months. |
Make better use of space at the [facility] to defer the need to expand until at least [date]. | Manage credit risk to reduce credit losses to $4 million next year. |
Manage the [project] with a schedule and budget variance of +/- 5%. | Negotiate terms and price for the [service]. Target: discount of at least 50% off list. |
Optimize pricing to grow net revenue by 10%. | Pass the ____ audit. |
Reduce billing errors by 50%. | Reduce cost per [work item] by 20%. |
Reduce customer acquisition cost to $40. | Reduce customer churn by 5%. |
Reduce customer complaints by 30%. | Reduce number of information security incidents by 70%. |
Reduce overhead costs by $1 million a year. | Reduce product returns by 35% over the post-holiday season. |
Reduce recurring costs by $40,000 a month. | Reduce request backlog by 40%. |
Reduce rework costs by $400,000. | Reduce the cost of defects by 40%. |
Reduce time-to-market to 3 months by launching the [product] by [date]. | Resolve customer complaints within 5 hours on average. |
Resolve incidents within 3 hours. | Respond promptly to customer inquiries to achieve a first contact resolution rate of 90%. |
Select a platform for the [project] that meets 100% of requirements. | Solve customer problems to achieve high customer satisfaction. Measurement: feedback from customers. |
Upsell to 100 or more customers in March. |
