Forming
The process of forming a new team with a strong culture whereby you begin identify things such as values, principles, expectations and norms.Onboarding | Introductions |
Mission & vision | Purpose & goals |
Roles & responsibilities | Clear direction |
Principles & values | Team meetings |
Set expectations | Establish initial norms |
Establish processes & procedures | Discuss team expectations |
Formally document team culture in a team charter |
Storming
The turbulent process of competition before team culture is fully in place. This is where team development fails or succeeds.Mediate disputes | Constant feedback |
Constructive criticism | Problem solving activities |
Expectation that everyone contributes | Manage disengagement |
Manage stakeholder salience | Promote participation |
Encourage risk-taking | Manage conflict |
Clear authority for decisions | Manage resistance to change |
Manage defeatism | Manage negative behavior |
Empower agents of change | Those who align to team expectations take the lead |
Norming
The process of working together and overcoming challenges, problems and social conflict begins to create a sense of comradery and team identity. The team culture begins to take hold.Culture of accountability | Team building exercises |
Sustainable pace of work | Transparency |
Monitor performance | Monitor organizational behavior |
Feedback loops | Solidify team norms through shared experience |
Team retrospectives | Recognizing and learning from failure |
Overcoming challenges together as a team | Cooperative and productive behaviors rewarded |
Leaders emerge in team who enforce norms | The team develops a rich culture including shared identity, shared experience, storytelling, norms and expectations |
Performing
The ongoing performance of a team with a strong team culture based on high expectations for performance and professionalism.Goal setting | Performance reviews |
Promotions based on results | Leadership development |
Information sharing | Cross-functional collaboration |
Professional development | Learning from failure |
Recognition | Continuous feedback |
Customer advocacy | High-performance culture |
High expectations | Non-conformance to norms is managed |
Opportunities aligned to employee strengths and ambitions | Open communication |
Calculated risk-taking | Professionalism is the rule |
Open-door policies | Conflict resolution processes |
Business processes continually improved | Standards & expectations continually raised |
Promote & celebrate successes | Build talent and mentor new team members |
Onboarding focused on immersion and acceptance of team culture | Grow team productivity |
Build a strong reputation for team |
