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An incident is a negative event or failure that occurs at a point in time. A problem is an ongoing vulnerability, challenge or error that has potential to cause incidents. Incident vs Problem In many cases, an incident can be resolved without fixing the underlying problem. For example, a security incident may resolved within hours or days. However, the underlying problems that caused a particular security incident such as security vulnerabilities, poor practices and lack of infrastructure may take months or years for an organization to fix.
It is common for incident management processes to first address an incident with the most direct fix available such as a workaround. A process of root cause analysis follows that documents underlying problems. Problem management is often considered a separate practice that involves investigating, tracking, prioritizing and fixing problems. |
Type | | Incident Definition | A negative event such as a failure. | Problem Definition | A vulnerability or issue that has potential to cause incidents. | Related Concepts | |
IT Skills
This is the complete list of articles we have written about it skills.
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A reasonably comprehensive list of information technologies.
A list of gamification techniques.
A list of common IT problems.
The basic types of cloud computing.
The common types of machine data.
The common types of software.
A definition of proprietary technology with examples.
The common elements of a systems design.
The difference between systems and applications explained.
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A list of interesting business theories.
A definition of knowledge work with examples.
A list of social processes, absurdities and strategies related to office politics.
A guide to product development.
The differences between types of knowledge.
An overview of the trough of sorrow.
A list of common business models.
A list of key marketing strategies.
A few sources of competitive advantage for businesses.
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