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What are Consumer Services?

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Consumer services are services that are sold to individuals. Services are goods that derive much of their value from intangible elements that can't be touched such as an experience, outcome or process. The following are common types of consumer services.

Hospitality

Customer service intensive industries that receive guests such as hotels, restaurants, tours, flights and theme parks.

Transport

Transport services that aren't customer service intensive such as a train, taxi or street car.

Arts & Entertainment

Museums, films, theatre and other entertaining or culturally enriching experiences.

Technology

Technology services such as an internet connection or cloud-based software service.

Product as a Service

Things that were traditionally sold as a product that are sold as a value added service. For example, a bicycle service that provides a working bicycle to customers for a monthly fee so that customers need not worry about issues such as maintenance, replacement and repairs.

Media

Media services such as a digital television network.

Games

Interactive virtual environments.

Events

Events such as music festival.

Event Services

Services for hosting an event such as a wedding.

Banking

Financial services such as a bank account.

Insurance

Services that cover risks for consumers such as flood insurance.

Professional Services

Professional services such as tax preparation.

Shopping

Services that provide goods such as an ecommerce site.

Utilities

Services that provide basic resources such as electricity.

Health & Wellness

Healthcare such as a hospital and wellness related services such as a gym.

Education & Training

Education services such as a university or college.

Rents & Leasing

Rental of property and leasing of vehicles and equipment.

Agents & Brokers

Services that help consumers to complete commercial transactions such as buying or selling a property.

Construction & Repair

Services for building and fixing things such as a carpenter.

Personal Services

Services based on the labor of an individual such as a cleaning service or babysitting.
Overview: Consumer Services Definition
Type
Definition
Services that are sold to individuals.
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A list of common types of services.

Intangible Goods

The definition of intangible good with examples.

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Common examples of business services.

Business Services Definition

The definition of business services with examples.

Consumer Services

Common examples of consumer services.

Business To Business

Examples of business-to-business markets.

Service Economy

The definition of service economy with examples.

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The definition of service culture with examples.

Service Inventory

The definition of service inventory with examples.

Public Services

The definition of public services with examples.

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A list of common business models.

Cost Structure

Detailed examples of how to map out the cost structure of a business.

Revenue Structure

A definition of revenue structure with detailed examples.

Recurring Revenue

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Business-to-Business Definition

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Creative Services

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