Software
Applications, systems and automation that are fully managed including administration, infrastructure, security and support.Infrastructure
Foundational services such as networks that are managed including processes such as security, capacity management and quality assurance.Facilities
Facilities such as offices that are managed including things like security, maintenance, cleaning, kitchen services and administrative processes.Equipment & Machines
Equipment, devices and machines that are wrapped in management services. For example, an elevator that is sold with a monitoring and maintenance service.Business Capabilities
Business capabilities that are provided as a service including well defined performance measurements. For example, a business capability such as payroll is commonly outsourced to a managed service.Business Processes
A business process that is completely or partially run as a managed service. For example, a lead generation and qualification process might make use of multiple managed services with the core process remaining internal.Operations
Groups of related business processes that are outsourced as an operations function. For example, a retail company that outsources its entire supply chain management operations to a service.| Overview: Managed Services | ||
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Definition | Products and services that come with management capabilities. | |
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