24/7 availability | Accessibility |
Advice and consultation | Ambiance |
Amenities | Atmosphere |
Attention to detail | Billing accuracy |
Billing clarity | Clarity of terms and conditions |
Cleanliness | Comfort |
Compatibility | Complimentary items |
Configuration options | Consistency |
Content | Convenience |
Customer reviews and ratings | Customer support |
Customization options | Delivery options |
Directness and candor | Discounts and promotions |
Ease of returns | Ease of use |
Easy to navigate | Easy to search and discover |
Efficiency | Engaging environments |
Entertainment | Expertise |
Fair pricing | Fairness of terms and conditions |
Fast turnaround time | Features for beginners |
Features for experts | Features for families |
Flat pricing | Flexibility |
Free delivery | Friendly staff |
Functionality | Guarantees |
High availability – never down | Immersive experiences |
Information | Installation |
Learnability | Liveliness |
Locations | Loyalty programs |
Luxury experiences | Maintenance |
Makes it easy for customer to accomplish a goal | Meaningful experiences |
On-time performance | Order cancellation |
Payment options | Performance |
Personal attention | Personalized service |
Priority service | Productive to use |
Professional staff | Range of services offered |
Recommendations | Refunds and returns |
Reliability | Repairs |
Reservations | Responsiveness |
Safety | Security |
Self-service options | Service channels |
Service culture | Service experience |
Social connectedness | Speed of support |
Stability | Status tiers |
Storytelling | Support |
Tailoring | Training |
Transparency | Trustworthiness |
Undo functions | Updates and upgrades |
Value for money | Variety of goods |
Variety of options | Wait time |
