Customer Needs
The things that a customer needs to accomplish with a product or service. For example, a customer who needs ice skates specifically designed for freestyle moves.Comfort | Configurability |
Convenience | Fair Terms |
Features | Functions |
Information | Look & Feel |
Performance | Repairability |
Requirements | Use Cases |
Customer Experience
The end-to-end experience of interacting with your brand, products and services. For example, a customer purchasing a crystal glassware product who finds it difficult to determine if it contains lead. This represents an opportunity for a niche competitor that bases their entire brand around being lead-free.Brand Image | Customer Service |
Inquiries | Peak Experiences |
Problems | Product Information |
Returns | Shopping Experience |
Unboxing | Usability |
Price
Targeting customers by their price sensitivity in a product category. For example, a parent who needs an entry level pair of ski goggles for a child. The parent isn't overly price sensitive but wants a quality item at a value price without any concern for brand image.Affordable Luxury | Discount |
Luxury | Mid-Priced |
Premium | Value For Quality |
Quality
Offering the market a unique level of quality. For example, packaging a product in a wooden box that is usually packaged in plastic.Build Quality | Defects |
Durability | Fit for Purpose |
Hand-made | Ingredient Quality |
Materials | Packaging Quality |
Reliability | Reusability |
Demographics
Products that serve a particular demographic such as a smart phone app for seniors.Age | Culture |
Disabilities | Education Level |
Ethnicity | Family |
Gender | Generation |
Income | Life Stage |
Profession | Urban / Rural |
Psychographics
A target market based on the way customers think. For example, a bicycle helmet for customers who prioritize health & safety that greatly exceeds safety standards.Conservation | Customer Motivation |
Environmental Consciousness | Health & Safety |
Influences | Opinions |
Risk Taking | Social Consciousness |
Social Status | Traditional |
Values | Worldview |
Customer Behavior
Customer behavior such as their shopping habits, brand loyalty and hobbies. For example, a desk chair for heavy users such as employees who work from home such that they need durability, comfort and safety at a reasonably price.Activities | Brand Loyalty |
DIY | Early Adopter |
Experts | Hobbies |
Interests | Late Adopter |
Lifestyle | Novices |
Shopping Habits |
Geographic
Niches based on locations such as the only hotel directly connected to an airport or only Japanese restaurant in a small town.Captive Customers | Convenience |
Gift Shops | Local Monopoly |
Events & Occasions
Products and services that relate to a point in time such as a birthday or industry conference.Awards & Recognition | Celebration |
Concerts | Conferences |
Cultural Events | Festivals |
Holidays | Life Milestones |
Rites of Passage | Sports Events |
Overview: Niche Market | ||
Type | ||
Definition | A relatively small target market that have unique needs, perceptions or preferences. | |
Also Known As | ||
Related Concepts |