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Work Quality

Definition Of Done

Employee Productivity

16 Types of Work Quality

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Work quality is the value of work delivered by an individual, team or organization. This can include the quality of task completion, interactions and deliverables. Work quality is a common consideration in managing the performance of programs, projects, vendors and individuals. The following are common types of work quality.

Fit For Purpose

Work products that are fit for purpose, meaning that they achieve objectives efficiently.

Conformance to Requirements

Required features and functions are delivered to requirements and non-functional requirements.


Work is complete with nothing missing.


Work that is free of bugs and errors.


Work is accurate and credible.


Work is prepared with careful and persistent effort. For example, documents that are well researched.


Consistency with the norms and practices of a profession. For example, a lawyer who uses legal terms accurately.


The quality of communication such as presentations and documentation.


Compliance with regulations and standards.


Work conforms to the internal controls of an organization such as a project that follows proper financial controls in managing budget.

Best Practices

Work conforms to the practices of an industry or profession. For example, a document that would be held in high regard if it were reviewed by peers.


Reasonable efforts were made to identify and manage risk. For example, a construction job that is conducted safely.


Work that is well integrated with other elements of the business such as business processes.


Delivered work is comprehensible and usable.

Customer Satisfaction

Service interactions are positively received by customers. If customers aren't happy, every reasonable effort was made to correct the situation.


Delivered work has commercial relevance and value to the business.


Overview: Work Quality
The value of work delivered by an individual, team or organization.
Related Concepts
Next: Examples of Work Quality
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Employee Issues
Employee Outcomes
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Improvement Plan
Improvement Process
Performance Appraisals
Performance Issues
Professional Improvement
Work Achievements
Work Improvement
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