Fit For PurposeWork products that are fit for purpose, meaning that they achieve objectives efficiently.
Conformance to RequirementsRequired features and functions are delivered to requirements and non-functional requirements.
CompletenessWork is complete with nothing missing.
CorrectnessWork that is free of bugs and errors.
AccurateWork is accurate and credible.
DiligenceWork is prepared with careful and persistent effort. For example, documents that are well researched.
ProfessionalConsistency with the norms and practices of a profession. For example, a lawyer who uses legal terms accurately.
CommunicationThe quality of communication such as presentations and documentation.
ComplianceCompliance with regulations and standards.
ControlsWork conforms to the internal controls of an organization such as a project that follows proper financial controls in managing budget.
Best PracticesWork conforms to the practices of an industry or profession. For example, a document that would be held in high regard if it were reviewed by peers.
RiskReasonable efforts were made to identify and manage risk. For example, a construction job that is conducted safely.
IntegrationWork that is well integrated with other elements of the business such as business processes.
UsabilityDelivered work is comprehensible and usable.
Customer SatisfactionService interactions are positively received by customers. If customers aren't happy, every reasonable effort was made to correct the situation.
RelevanceDelivered work has commercial relevance and value to the business.
|Overview: Work Quality|
The value of work delivered by an individual, team or organization.