35 Examples of a Performance Outcome

John Spacey, April 14, 2023

Performance outcomes are the real world results of work performance. This is often beyond an employee's control such that most employees are evaluated against objectives as opposed to outcomes. This being said, executives and top level managers may be evaluated against business performance. Likewise, some professionals such as salespeople are often evaluated against real world results despite how well they may perform. The following are common examples of performance outcomes in business.

Revenue	Cost reduction
Customer satisfaction ratings	Quality levels such as defect rate
Productivity such as billable hours	Efficiency such as resource utilization rate
Compliance achievement	Sales win rate
Gross and net margins	Return on investment
Market share	Brand recognition
Turnaround time such as order fulfillment time	On-time delivery rates
Error rate such as the percentage of bills with an error	Incident rate such as the number of information security incidents
Downtime & availability of a service	Reputation such as product ratings
Customer loyalty such as the average number of purchases in a month	User adoption rates
Customer wait times	Customer acquisition cost
Customer lifetime value	Business volumes such as visits to a location
Conversion rate	Customer retention rates
Net promoter scores	Reduced customer complaints
Reduced risk exposure	Inventory turnover rate
Increased accuracy such as sales forecasting accuracy	Reduced employee turnover
Increased employee satisfaction	Reduced unit cost
Reduced overhead cost