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Performance Management

44 Examples of Business Performance

Business performance is how well a business achieves its objectives. This can't be measured with a single metric but rather requires a set of balanced metrics to capture. For example, if you measured a business on quarterly profitability alone, that business might damage its reputation, customer relationships and brand value in order to achieve this objective. The following are common ways to measure business performance.
Revenue and revenue growth
Gross margins
Net profit
Return on investment
Return on assets
Return on equity
Overhead costs
Revenue per employee
Accounts receivable turnover
Interest coverage ratio
Current ratio
Free cash flow
Operating expenses
Capacity utilization
Inventory turnover
Market share
Churn rate
Customer satisfaction
Net promoter score
Customer loyalty
Customer acquisition cost
Customer lifetime value
Customer engagement
Customer complaints
Product returns
Employee satisfaction
Brand recognition
Brand awareness
Employee turnover rate
Employee tenure
Safety incidents
Cybersecurity incidents
Product ratings by customers
Service ratings by customers
Reputation scores such as brand perception surveys
Service reliability rate
Defect rate
Product and service performance metrics [industry specific]
Cost of Quality
Cost of Risk
Standards compliance
Regulatory compliance
Environmental and social impact
All of the metrics above indicate much about the state of a business. How this is interpreted is industry specific. For example, there is a large difference in revenue per employee based on the labor and capital intensity of an industry. As such, performance is benchmarked against peers in the same industry.
How you measure the performance of teams in a business may be very different from how you measure the business as a whole. For example, you may view win rate as important to sales or conversion rate as important to marketing but these aren't typically relevant to the entire business.
Next: Business Goals
More about business performance:
Annual Review
Business Performance
Employee Feedback
Employee Goals
Goal Planning
Goal Setting
High Performance
Improvement Process
IT Performance
Low Performance
Measurable Goals
Performance Appraisals
Performance Issue
Performance Outcome
Performance Problems
Poor Performance
Quiet Quitting
Self Assessment
Team Performance
Work Improvement
Work Objectives
Work Outcome
Work Performance
Work Quality
More ...
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Performance Objectives

A definition of performance objectives with examples.

Performance Outcome

An overview of performance outcomes in business.

Performance Appraisals

A list of common performance appraisal phrases.

Performance Objectives Examples

An overview of objectives with examples.

Objectives Types

The common types of business, performance and personal objectives.

Performance Goals Examples

A list of realistic and measurable performance goals for employees.

Customer Service Performance Goals

A list of customer service performance goals and measurements to make them SMART.

Sales Performance Goals

A list of sales performance goals and measurements.

Management By Results

An overview of management by results with examples of results to measure.

Business Goals

The common types of measurable business goal with examples.

Organizational Goals

An overview of organizational goals.

Financial Outcomes

An overview of financial outcomes with examples.

Operational Outcomes

An overview of operational outcomes with examples.

Strategic Outcomes

An overview of strategic outcomes with examples.
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