Database of Work Goals (170 Entries)

Work goals are performance targets for the work of a team or individual. These are typically set by employees with their manager at the beginning of a year and are used to evaluate that employee's performance. The following are common examples of work goals.

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Communication (8)

Team (12)

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Customer (10)

Productivity (12)

Time (10)

Quality (20)

IT (19)

Sales (17)

Marketing (13)

Professional Development (15)

Achieve 140% of sales target.	Achieve customer satisfaction of 80%+ for new features.
Allocate 80% of work hours to customer engagement activities.	Apply security best practices to reduce cybersecurity incidents by 50%.
Attend 3 industry conferences to engage with customers, partners and competitors.	Automate 95% of support and maintenance requests.
Automate processes to increase employee productivity by 15%.	Avoid project delays to achieve milestones on schedule.
Boost in-store sales of key products by 10% with improved point-of-sale displays.	Clear 50% of team action items each week.
Clear 90% of project issues within a day.	Close 20 sales in Q2.
Complete 5-10 change requests per week.	Complete a professional development workshop.
Complete compliance training.	Complete the monthly payroll process by the 28th of each month.
Completely inspect all products to reduce defects to 0.001% or less.	Connect with clients to increase adoption of new features to 80%.
Continuously improve processes to increase monthly output by 10%.	Craft compelling offers to increase win-rate to 70%.
Cut response time to emails by 30%.	Cut time spent on data entry tasks by 20%.
Decrease project resource waste by 20%.	Decrease time spent in meetings by 25%.
Decrease vendor defects by 15%.	Deliver 100% SLA compliance.
Deliver 100% of project milestones on time.	Deliver 4 major process improvements in Q2.
Deliver a meeting agenda 48 hours before meetings.	Deliver project within +/- 5% of budget.
Deliver quality code to reduce defect rate to 0.5%.	Deliver team reports on time.
Deliver the design for the ___ project to schedule.	Develop a project plan to gain project management experience.
Develop a team development plan.	Develop and pitch budget proposals to increase team budget by 10% or more.
Document and communicate meeting minutes for all meetings.	Empower frontline staff to resolve customer problems to improve customer satisfaction by 3%.
Engage with customers with 20% more client interactions per month.	Engage with key accounts each month.
Ensure 100% compliance with company policy.	Ensure 100% customer issue resolution on first contact.
Ensure 100% of new suppliers comply with quality standards.	Ensure all critical applications are backed up.
Ensure customer communications are clear, concise and error-free.	Ensure no project deadlines are missed this quarter.
Ensure that 100% of key deliverables are submitted on time.	Ensure that 90% of vendor performance issues are resolved within 24 hours.
Ensure that customers are successful with our products.	Ensure that high severity project issues are communicated to stakeholders within 6 hours.
Facilitate weekly team meetings.	Formalize the ____ process to reduce turnaround time to 3 days.
Gain experience managing teams.	Gain sales experience with the objective of transitioning to a sales role within 2 years.
Generate 30 new customer sign-ups per month.	Generate 50% more qualified leads.
Generate 500 customer sign-ups for our loyalty program.	Identify and implement efficiencies to reduce costs by 10%.
Immediately communicate performance issues to direct reports.	Improve average screen load time by 30%.
Improve business cases to achieve a 70% project approval rate.	Improve client satisfaction by 15%.
Improve communication response times by 20%.	Improve customer experience to reduce cart abandonment by 5%.
Improve document templates to reduce revision time by 30%.	Improve employee satisfaction on team to 95%.
Improve post-purchase satisfaction rate to 90%+.	Improve post-sales support to reduce churn to 5% of accounts.
Improve product design to increase average review scores by 15%.	Improve product ratings by 15 basis points.
Improve system restore time to 1 hour in disaster recovery tests.	Improve time estimates to deliver 95% of tasks to schedule.
Improve user satisfaction with IT help desk to 95%.	Increase average deal size by 15%.
Increase customer demos per month by 15%.	Increase first-time quality by 10%.
Increase monthly task completion rate by 10%.	Increase product quality scores by 5%.
Increase proficiency in a key software program by 20%.	Increase repeat client rate by 10%.
Increase response rate from direct mail campaigns by 18% with more personalized messaging.	Increase revenue from customer referrals by 40%.
Increase sales to $800,000 in Q1.	Increase trade show booth traffic by 25%.
Increase upselling revenue by 10%.	Increase user adoption of new features to 40%.
Increase work throughput by 25%.	Increase workflow output by 15% next quarter.
Increase year-over-year revenue by 25%.	Issue vendor performance scores to reduce vendor related quality issues by 40%.
Launch at least 2 new high-impact features.	Lead a cross-functional team.
Limit project meetings to a maximum of 3 hours per day.	Maintain 99.95% service uptime.
Maintain a 100% on-time delivery rate for orders.	Manage expectations to improve stakeholder satisfaction by 20%.
Meet deadlines for 90% of action items.	Mentor junior developers on the team.
Migrate a legacy application to reduce license costs by $190,000 a year.	Obtain a ___ score on the ___ language proficiency test.
Onboard 15 customers a month.	Optimize marketing to improve conversion rates by 15%.
Optimize re-targeting to increase sales by 15%.	Outpace the competition to achieve a high win-rate of 65%.
Participate in company-wide initiatives and committees to improve my visibility in the firm.	Partner with ecommerce sites to increase sales by 25%.
Patch 100% of critical vulnerabilities within 5 days.	Pitch 5 to 10 designs to clients each month.
Plan team budget to achieve approvals.	Plan work to achieve a 95% on-time task completion rate.
Prioritize to reduce time spend on low value tasks.	Prioritize to reduce time spent on low-value tasks by 20%.
Proactively assign project work to achieve resource utilization of 98%.	Promote brand to increase brand recognition by 8%.
Provide consistently warm and helpful service to achieve customer satisfaction of 97% or greater.	Provide feedback to direct reports on a monthly basis.
Pursue public speaking opportunities to improve communication skills.	Reach a 88% or higher customer retention rate.
Reach out to 10-20 opportunities a week.	Realize a 100% pass rate for incoming materials and components.
Reduce average ticket resolution time by 20%.	Reduce budget variance to 10%.
Reduce cost of quality by $400,000 a year.	Reduce cost per customer acquisition by 10%.
Reduce customer complaints by 20%.	Reduce customer returns by 10% with improved build quality.
Reduce errors by 10%.	Reduce fulfillment errors by 40% with standard workflows and procedures.
Reduce high severity cybersecurity incidents to zero.	Reduce operational costs by 5%.
Reduce post-development defects by 20%.	Reduce post-launch defects by 90%.
Reduce process variation by 15%.	Reduce product rework rate to below 2%.
Reduce project planning cycle time by 20%.	Reduce revenue-impacting incidents to zero.
Reduce rework requests to 5%.	Reduce sales cycle time by 10%.
Reduce system downtime by 20%.	Reduce the change request backlog by 20%.
Reduce the turnaround time for billing inquiries to 4 hours.	Reduce time spend on email management with new toolsets.
Reduce time to market for features by 20%.	Reduce turnover to 10% or less.
Reduce unit cost by 8%.	Reply to team messages within one business day.
Research ___ to improve my product knowledge.	Resolve 100% of high priority audit items.
Resolve 95% of customer complaints on the first contact.	Resolve high priority client issues within 2 hours.
Resolve incidents within 3 hours (MTTR).	Resolve service outages within 30 minutes.
Respond to 95% of high priority tickets within 30 minutes.	Respond to customer inquiries within 24 hours.
Restructure processes to reduce product defects by 45%.	Retain 100% of high value accounts.
Run a re-engagement campaign to bring back 10% of inactive customers.	Self-study to achieve ___ professional certification.
Set specific deadlines for tasks.	Sign more partners to grow revenue in the European market by 20%+.
Spend at least 3 hours a week learning to script.	Sponsor 3 community events to enhance brand recognition in the local market.
Standardize operating procedures to reduce human error by 20%.	Submit requisite budget requests to achieve 100% compliance with financial controls.
Take on more responsibility to grow my role.	Touch-base with all high-potential and high-value clients every month.
Use a project dashboard to reduce project reporting time by 20%.	Use a review process to achieve zero errors in weekly reports.
Validate that submitted budget proposals comply with the budget template in order to reduce time spend on approvals by 75%.	Work to understand customer needs to solve their problems.

Specific Goals

Work goals are typically designed to be specific, measurable, achievable, relevant and time-bound (SMART).

The first criteria, specific, implies that you state exactly what you will do and how you will measure success. As a counterexample, something like "improve team culture" isn't specific. A more specific goal related to team culture could be something like "reduce absenteeism to improve attendance by 25%."

Measurable Goals

Ideally, goals are measured with metrics and KPIs that are important to your business. This includes primary metrics such as revenue, cost and customer satisfaction.

If a target is difficult to measure you can use stakeholder feedback for the task as a measurement.

Achievable

As an employee, it is in your best interests to make your goals highly achievable with conservative targets and then burst through these targets with your actual performance. This approach is built into the SMART criteria that actually require that goals be achievable.

From a business perspective, you don't want employees setting goals that are beyond their capabilities or authority such that this makes sense.

Now businesses that are fighting mediocrity or a tendency not to be ambitious may find that achievable targets are part of this problem. Such firms commonly introduce stretch goals whereby employees are encouraged to set goals specifically marked as difficult to achieve. These goals aren't fully expected to be achieved but serve as an challenging target that allows the employee to show their ambition and willingness to do more than the minimum.

Relevant

Goals are designed to be relevant to your job description, role, current work assignments and the goals of your team and organization. This is also known as alignment whereby your goals should support your team's goals and your team's goals should support your organization's goals.

Time-Bound

A target date is set for each goal. In the context of annual performance goals, it is common to set a target quarter for each goal to be delivered.

Here it is worth mentioning that priorities change and dates are commonly shifted by factors beyond your control. In theory, your performance goals could be continually updated to reflect these changes but this rarely occurs in the real world.

In this type of environment, there is no reason to set and track highly specific dates and it is perhaps more reasonable to shift dates out to account for possible delays and changes in priorities that may have nothing to do with your performance. For example, a task that is due in the middle of Q2 could be set as Q3 as a buffer.

Next read: Work Goals

Database of Work Goals (170 Entries)

Specific Goals

Measurable Goals

Achievable

Relevant

Time-Bound

Work Goals

Performance Objectives

Performance Outcome

Performance Appraisals

Performance Objectives Examples

Objectives Types

Performance Goals Examples

Customer Service Performance Goals

Sales Performance Goals

Management By Results

Business Performance

Goal Measurements

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