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top   »  business   »  metrics   »  business metrics   »  turnaround time

What is Turnaround Time?

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Turnaround time is a common type of metric based on time it takes to complete an activity. Metrics based on turnaround time can be developed for any activity with a measurable start and end time. Turnaround time may by calculated as a mean or average. They are often used as performance targets and in agreements such as SLAs.

Example

Order-to-cash is a common business process metric that calculates the mean time to receive payment from a customer after an order is placed.
Overview: Turnaround Time
Type
Business Metrics
Definition
The average or mean time to complete an activity.
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