Turnaround time is a common type of metric based on time it takes to complete an activity. Metrics based on turnaround time can be developed for any activity with a measurable start and end time. Turnaround time may by calculated as a mean or average. They are often used as performance targets and in agreements such as SLAs.
ExampleOrder-to-cash is a common business process metric that calculates the mean time to receive payment from a customer after an order is placed.
This is the complete list of articles we have written about business metrics.
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