60 Examples of Work Quality

John Spacey, July 31, 2021

Work quality is how well your work achieves its objectives while meeting requirements, standards and expectations. This is evaluated with a concept known as fit for purpose whereby quality work achieves its goals with no need for perfectionism such as excessive optimization or refinement. In the real world, work quality is evaluated against the expectations of your stakeholders such your boss or client. As such, managing expectations is typically required to achieve high evaluations of your work quality. The following are common elements of work quality.

Accurate	Achieved Objectives
Actionable	Adapted to Change
Aesthetics	Applicable
Attention to Detail	Budget Variance
Business Acumen	Commercial Viability
Communication	Completeness
Compliance to Process	Compliance to the Law
Concise	Conforms to Requirements
Conforms to Standards	Consulted Appropriate Experts
Controlled	Creative
Customer Experience	Diligent
Direction	Durable
Efficient	Environmentally Responsible
Evidence Based	Flexible
Friendly Service	Generates Revenue
Imaginative	Inventive
Issues Were Handled	Knowledge Captured
Learning from Failure	Meets Expectations
Objective	Optimized
People Were Treated Fairly	Pragmatic
Precision	Produces Value
Productive	Professional Standards
Professionalism	Reasonable
Relevant	Reliable
Represented the Firm / Brand	Resilient
Resources Were Utilized	Respects Culture(s)
Risks Were Managed	Safety & Security
Solves Problems	Stakeholder Feedback Was Positive
Stakeholders Were Consulted	Timelines Met
Transparency	Usability

Direction and control relate to how well you directed people and controlled resources as part of the work process.

Culture relates to how well your work conforms the human side of your organization, profession, products and brand. As a counterexample, a project manager who is secretive and confrontational in a culture of openness, collaboration and transparency.

Revenue generating work can be evaluated according to its commercial viability until it is launched to market.

Work quality considers all stakeholders but it is common for customers to be first and foremost. For example, if you design a product that business units complain about but customers love it -- the customer opinion would typically be heavily weighted.

60 Examples of Work Quality

Work Quality

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