Availability
The uptime of a service. For example, it is common for software-as-a-service to deliver 99.99% availability.Efficiency
Efficiency such as the conversion efficiency of solar panels.Performance
Performance measurements such as the bandwidth of an internet connection.Speed
Turnaround time for services. For example, customers may strongly prefer an ecommerce site that delivers orders with a day or two.Reliability
The ability to sustain performance over time in real world conditions. For example, an airline requires jet engines to be extremely reliable.Capacity
Capacity such as the amount of data storage on a device.Ingredients
Ingredients measured by percentage in products. For example, a customer may strongly prefer a juice that is 100% organic juice.Size
Physical dimensions of a product or service such as the size of a hotel room in square feet or meters.Rating
The opinion of other customers. For example, a customer may regularly avoid hotels that have a poor customer rating on a particular travel site.| Overview: Critical To Customer | ||
Type | ||
Definition | A measurable quality of a product or service that is important to customers. | |
Related Concepts | ||
