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60 Examples of Service Quality

Service quality is the value of a service to customers. This includes tangibles such as the food at a restaurant and intangibles such as friendly and professional staff. The following are common examples of service quality.
Alignment to Culture & Tradition
Answering Customer Questions Well
Avoiding Information Overload (e.g. incomprehensible instructions)
Background Unpleasantries - things such as security are nonobvious / unobtrusive
Billing Accuracy / Clarity
Bliss Point - the exact right amount of things
Building / Sustaining Relationships
Building Rapport
Clear / Fair Terms of Service
Complaint Handling
Complimentary Items (e.g. newspaper at hotel)
Customer Advocacy - customer complaints feed into service improvement
Customer is Always Right
Customer's Are Asked For Feedback
Diligent Service
Feature Fit - lack of annoying/useless features
Friendly Service
Incident / Problem Resolution
Inclusive & Accessible Environments
Knowledgeable Service
Meeting Commitments
Not Corralling Customers (e.g. telling them where to stand)
Not Pressuring Customers
Not Rushing Customers
On-time Performance
Personal Attention
Personalization / Customization
Polite Service
Positive Attitude / Empathy
Professional / Timely Communication
Professional Language
Professional Service
Refined / Luxurious Interiors
Regulatory Compliance
Request Turnaround Time
Respecting Customer Intelligence - not explaining obvious things
Respecting Privacy / Space
Safe Environments
Secure Environments
Self-Service Options & Usability
Service Flexibility
Service Functions - the service does useful stuff
Service Recovery / Apologies
Service Refinement
Service Tone
Solving Customer Problems
Spacious Interiors (e.g. hotel)
Standards Compliance
Taking Customers At Their Word
Tangible Quality (e.g. food quality)
Timely Service
Transparency / Candor
User Interfaces & Usability
Service tone is the general feeling produced by a service. For example, a restaurant that is professional & reserved versus a restaurant that is casual & friendly. Both of these examples could be high quality if they are perceived as such by customers.
Bliss point refers to the right amount of things. For example, a cake that is the perfect size or a waiter who gives you just the right amount of attention.
Service quality is measured by asking customers for feedback / ratings. This produces metrics such as customer satisfaction.

Service Quality

This is the complete list of articles we have written about service quality.
Cost Of Quality
Customer Complaints
Customer Interactions
Customer Issues
Customer Needs
Service Analysis
Service Features
Service Issues
Service Performance
Service Quality
Service Recovery
Service Value
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A list of common customer issues.

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A list of words to describe services.

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An overview of common customer service processes.

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A list of customer engagement data.

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An overview of brand reputation.

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An overview of customer success with examples.

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Service Experience Examples

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